Side/window Air Bag problems of the 2002 Lincoln LS

The contact owned a 2002 Lincoln Ls. While driving approximately 60 mph, another vehicle drove through a stop sign and crashed into the front driver and passenger side of the vehicle. Only the front passenger side air bag deployed. A police report was filed. The driver was wearing a seat belt, but the force of the crash injured the contacts neck, fractured his back in two places, and fractured his sternum. The contact also sustained extensive pains in the lower back and buttocks due to no air bag deployment on the driver's side upon impact. The contact had to continue treatments and was medicated daily because of the crash. The vehicle was not diagnosed by a dealer. The insurance company towed the vehicle to a yard and the vehicle was destroyed. The manufacturer was notified of the failure, but the contact was uncertain if they investigated the failure in conjunction with the insurance company. The VIN and failure mileage were not available.

Well I was driving down the freeway when all of sudden for no apparent reason there was an explosion in the passenger seat next to me. I was shocked by the loudness and I just sort of sat there in a daze and as I looked over I noticed white dust everywhere completely filling the cab of my car. I was driving so I had to split my attention between the road and this explosion next to me. Just as I began to come around to my full senses I noticed I was partially deaf in one ear from the blast and also somewhat blinded by the amount of smoke and powder which filled the cab. I realized that the best thing would be to pull over since my initial reaction to the blast was that my car was on fire. I couldn't get to the shoulder of the freeway since I was in the fast lane. I opened the sunroof and this allowed most of the powder and smoke to escape from the top of the car. Finally with some of the smoke cleared I was able to focus on the road and also do a quick assessment of the blast which had just occurred in my vehicle with me in it while I'm driving. I saw the cause of the blast was the passenger side seat airbag had deployed. I saw how the whole seat had been shifted by the blast and how the seat itself had been completely destroyed. What I saw was the canvas colored bag releasing a whiter powder like a volcano as the pressure escaped from the bag to deflate. I still have a slight ringing in my ears. I hope the ringing goes away soon. My passenger seat is destroyed and I have absolutely no responsibility behind this what-so-ever. What can I do?.

While driving 20 mph, the side air bag on the driver side inadvertently deployed without any reason/warning. The dealer was notified.

While driving at 25 mph. Another vehicle hit consumer's vehicle from the drivers side door. Upon impact, side air bags did not deploy.