Door Latch Problems of Lincoln MKC

The contact owns a 2015 Lincoln Mkc. The contact stated that while the vehicle was parked, the front driver's side door failed to unlock as intended, which required the contact to enter the vehicle through the front passenger's side door and to crawl over to the front driver's side seat. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered under warranty or recall. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 23v378000 (engine). The contact stated that while the dealer was previously performing the recall repair, the dealer informed the contact that the battery monitor sensor was damaged. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 67,000.

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The contact owns a 2015 Lincoln Mkc. The contact stated that the front passenger and rear driver side doors failed to latch peroperly without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.