Steering Column problems of the 2012 Lincoln MKT

The contact's grandmother owned a 2012 Lincoln Mkt. The contact stated that when his grandmother was starting the vehicle, she experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. The contact was made aware of NHTSA campaign number: 15v340000 (steering); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The contact's grandmother was then offered and agreed to a trade-in. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 45,000.

Steering column motor grinds and clicks when extending and retracting. This occurs when starting and turning off the car. Steering wheel cannot be adjusted. It won't extend fully, or move up and down.