Back Over Prevention Problems of Lincoln MKT

The contact owns a 2019 Lincoln Mkt. The contact received notifications of NHTSA campaign numbers: 24v951000 (back over prevention) and 25v827000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

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The contact owns a 2019 Lincoln Mkt. The contact received notifications of NHTSA campaign numbers: 24v951000 (back over prevention) and 25v827000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that a b-pillar trim had detached and fallen off the vehicle, and the back-over prevention camera malfunctioned while operating. The vehicle was not repaired. The failure mileage was approximately 85,000.

See attached document for complaint. I am the owner of the 2015 Mkt that has a recall noted above. The rearview camera went out completely several months ago. Only a black screen would appear then the vehicle was in reverse. I saved money to get the camera into working order. On 09/29/2025 I took the vehicle to weymouth truck and auto, and requested they get the camera into working condition. Weymouth installed a new camera system. I picked up the vehicle on 10/02/2025. The camera is working fine. I paid $949. 81 for the new camera system. A copy of the paid invoice is enclosed. In light of the recall notice, I respectfully request a reimbursement of $949. 81.

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The contact owns a 2019 Lincoln Mkt. The contact received notification of NHTSA campaign numbers: 25v695000 (back over prevention) and 25v827000 (structure); however, the parts to do the recall repairs were unavailable. The contact stated that while in reverse(r), the rearview camera displayed a black image. The contact stated that upon shifting to drive(d), a message advising that the camera was unavailable was displayed. The vehicle was taken to the dealer, where the camera was reprogrammed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the camera needed to be replaced. The vehicle was not repaired. While inspecting the vehicle, the dealer noticed that the front driver's side door panel was detaching and preventing the vehicle from unlocking. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure and confirmed that the recall remedy parts were not available. The failure mileage was approximately 119,000.

The contact owns a 2015 Lincoln Mkt. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image while in reverse(r). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Lincoln Mkt. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Lincoln Mkt. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was intermittent. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2019 Lincoln Mkt. The contact stated while driving at an undisclosed speed, the back over prevention camera did not function as intended. The contact stated that the back over prevention camera displayed a black screen and an error message. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA campaign number: 24v951000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,900.

The contact owns a 2015 Lincoln Mkt. The contact stated that there was a failure with the rearview camera, occasionally displaying a blank screen or being inoperable while reversing. The message "camera not available - please contact the dealer" was displayed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who referred the contact to a local dealer for assistance. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The local dealer had not been contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 167,000.

The contact owns a 2015 Lincoln Mkt. The contact stated that the back over prevention camera intermittently failed to operate as needed. The contact stated that the image on the screen was distorted. Additionally, the contact stated that the back over prevention sensor failed to recognize objects in the rear of the vehicle while shifted to reverse(r). The dealer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to another organization for assistance with the repair of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Lincoln Mkt. The contact stated that while reversing at 5 mph, the rear camera was inoperable and a "camera not available" message was displayed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

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