Table 1 shows two common visibility related problems of the 2017 Lincoln MKX.
| Problem Category | Number of Problems |
|---|---|
| Sun Roof problems | |
| Wiper problems |
Tl the contact owns a 2017 Lincoln Mkx. The contact stated that while driving at 55 mph, the sun roof cracked without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000. The VIN was not available.
During a manufacturer-mandated software module update, north central Ford (plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the accessory protocol interface module (apim). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The apim is completely corrupted. The disabled vehicle was towed back to north central Ford and remains available for immediate inspection. Safety risks: the corrupted apim permanently disabled the federally mandated backup camera (violating fmvss 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer confirmation: north central Ford's paperwork confirms they caused the failure. Their day 1 intake multi-point inspection officially documented my battery in "good condition" prior to service, and their initial invoice explicitly states the update was "unsuccessful. " furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a u2100 code (initial configuration not complete), proving the module was electronically wiped during their botched procedure. Prior symptoms / inspections: none. The electrical system and screen were fully functional prior to the software update. Inspected solely by north central Ford. Status: the general manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, the vehicle remains at the dealership due to active safety hazards.