general problems of the 2011 Lincoln MKZ

The contact owns a 2011 Lincoln Mkz hybrid. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The eps warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v340000 (steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 130,000.

While making a right turn into walmart parking lot, car was suddenly very difficult to turn. We almost hit the car in the lane next to us. We had to back up into the main road and risked a collision there as well just to pull into the parking lot. Like the power steering went out. Just a mile before that turn we made a turn and had no issue. Highway driving is okay, it is just difficult to steer in low speed city driving conditions. I had a mechanic look at it. He could not find anything wrong so we flushed the power steering with fresh fluid. It did not seam to help. He concluded that the electric assist is probably what failed. We looked this up, and it is a common problem with this model year Mkz and a recall has been out for this. But, for some reason my car does not pull up this recall.

Steering on vehicle went out in mid March 2020 due to recall on Lincoln Mkz. Vehicle has been back to dealer three times for an extended amount of time twice with no rental vehicle. Need to use this car to go out of town after the dealer informed me the car sits and waits for a response form Lincoln hotline most of the time. Need to use this car to go out of town licoln advised they would not extend me any time of rental or reimbursement for this issue which is a recall that can not be repaired correctly and has left me with out my vehicle for multiple weeks. Lincoln case # cas26765805. The supervisor from Lincoln called me said she really was not familiar with my case and then told me the car went in for recall in Jan and I had to correct her. She had no real facts and the employee was better than the supervisor because she told me sorry charlie to many times ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.

The first time it happened was while driving when my wheel locked up and I was unable to turn it at all. It happened again after gas at a gas station, I was stationary but the steering wheel still locked up.

While driving the car send a fault code of service power steering and loss of power steering happens immediately. Took the car to the dealership they said they fixed the issue (replaced power steering motor and reprogrammed). Picked up the car and within 16 hours as I was making a turn the same issue happened. The car is currently still at the dealership with no solution to the problem. There seems to be a recall out for 2011 Mkz for this reason but for some reason my car VIN doesn't pull up that recall.

Tl � the contact owns a 2011 Lincoln Mkz. The contact stated when her vehicle is started the steering fault warning indicator illuminated. The vehicle was put into drive and the steering seized. The vehicle was serviced under NHTSA campaign number: 15v340000 (steering) at cherry Ford 363 harlem Ave, peotone, IL), but the remedy failed to repair the vehicle as the symptoms recurred. The dealer diagnosed the vehicle and said the steering malfunctioned and the vehicle was repaired. The manufacturer was notified of the issue but they did not offer a solution. The failure mileage was approximately 72,000. Jc.

We purchased the vehicle on the test-drive requested that the dealership address the front-end noise. Have taken the vehicle 3 separate times for repair of the front-end noise. After 3rd time at repair by dealer, discovered the 'noise' was the right front strut and ball joint failure. The dealership we purchased vehicle did not consider this a safety issue. You could take the right-front tire and shake from side-to-side with all tires on the ground. We have had to spend over $2000 and have not been able to drive a new car before the 30 tag expired.

The contact owns a 2011 Lincoln Mkz. The contact stated that the steering wheel was making an abnormal noise and seized intermittently without warning. The vehicle was taken to the dealer over five times where the failure was unable to be replicated. The steering wheel continued to vibrate excessively. The vehicle was taken back to the dealer, who had the vehicle for an extended period but was not able to provide a permanent remedy for the condition. The vehicle was not repaired. The approximate failure mileage was 60,000.

The contact owns a 2011 Lincoln Mkz. The contact stated that the vehicle drifted to the left abnormally. The contact stated that the failure would occur most frequently when traveling at highway speeds of 60 mph and above. The vehicle was taken to an authorized dealer who was unable to locate a failure within the steering. The vehicle was not repaired. The current mileage was approximately 4,000 and the failure mileage was 359. Updated 06/0611.