Door Latch Problems of Lincoln Mkz Hybrid

The contact owns a 2012 Lincoln Mkz Hybrid. The contact stated that the front driver's side door failed to open while pulling the interior door handle, requiring the contact to open the door using the exterior door handle. The vehicle was taken to the dealer, where the front driver's side interior door handle was replaced three times, and the door lock was replaced once; however, the failure persisted. Additionally, the contact stated that the front passenger' side door failed to open completely. The vehicle was taken to the dealer, where the front passenger' side door lock was replaced once; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was 55,567.

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The contact owns a 2013 Lincoln Mkz Hybrid. While driving 15 mph, the rear passenger door became ajar. The contact was unable to latch the door. The dealer diagnosed that the door latch mechanism failed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

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