Power Train Problems of Lincoln Mkz Hybrid

The contact owns a 2017 Lincoln Mkz Hybrid. The contact stated that while driving 35 mph, there was an abnormal sound coming from the engine. No warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,800.

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The contact owns a 2017 Lincoln Mkz Hybrid. The contact stated while starting the vehicle, the message "shift system fault" was displayed. Additionally, the contact stated while attempting to drive from a complete stop, she shifted into drive, but the vehicle failed to respond. The vehicle responded on the second attempt. The contact stated that the failure had reoccurred. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The manufacturer was contacted several times, but no assistance was provided. The failure mileage was approximately 70,000.

While driving on the freeway 50 -60 mph the car will shut off without warning on the dash is says pull over safely. The car restarts once stopped the key turned off then on. The problem is very dangerous . , especially in heavy traffic. This has happened 7-8 times in the past 2 months.

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Vehicle has failed to start on 4 different events over a 6 month period. No power to the vehicle after having it parked in the garage overnight. Event dates are: 12/12/16; 01/04/17; 3/2/17; 3/22/17.

I purchased a used 2013 Lincoln Mkz Hybrid on Nov 28 2016. On Dec 1 2016 I was driving on I 20 in birmingham al and the vehicle stalled on the freeway after I had engaged in a panic stop and veered the vehicle to the right. My vehicle froze in a position with the left rear of the vehicle in the traffic lane and the right front of the vehicle on the emergency lane. The vehicle was blocking traffic. It locked up in such a way that I could not get it unlocked. There were several error messages displaying to the effect of active headlamps fault transmission fault several others that I cannot recall. The vehicle was disabled in such a way that I could not do anything to get relief. With the vehicle blocking a lane of traffic I could not get it out of the way. Several volunteers came to my aid and offered to push it off the road but I could not put the vehicle in neutral. I could not restart the vehicle. I could not put it in park. I tried everything. I could not find a manual override. I called for a tow truck. A policeman showed up. At this point it had been 45 minutes. I got out of the car, spoke to the policeman, and then got back in the car. Then suddenly everything was normal. It started as though nothing happened. I ignored the event until it happened again in my apartment parking lot on 1/15/17. I took it into the shop at carmax. They noted several hybrid codes. They sent it to a local Ford dealership, town and country Ford in bessemer alabama, and now 1 month later Ford has not been able to figure out the problem. Now I realize I should have reported this as a safety issue back in December since it stalled in traffic with no way to put the vehicle in neutral to safely move it out of the way. Of course this was a frightening experience.

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Vehicle was parked in a parking space at a major store chain location almost level with a slight slope to the rear of the car. Car was in park upon starting engine, then pressed the reverse button, took foot off the brake, and the car drives forward instead of reverse. Then immediately stepped on the brake. Repressed and verified that the reverse button was lighted, the back up camera was appearing on the screen, and the r indicator near the speedometer was highlighted. Then removed foot from brake pedal and slowly pressed on the accelerator and once again the car moved forward and made a loud banging sound and the car jerked like it had struck something. Immediately stepped on the brake, put car into park and turned it off, got out to check front area to see if it had struck an object. No object had been struck, so it appears the loud banging sound and jerking motion may have been caused by the transmission? got back into the car restarted the engine, pressed the reverse button, this time the car moved backwards as it should. Drove straight home and let car sit until next day when I took car to the Lincoln dealership service dept who kept the car for 5 days and said they could not find anything wrong with the car. I am concerned this could be a major safety issue?.

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Car just one year old and transmission needed to be replaced.