Automatic Transmission Control Module problems of the 2014 Lincoln Navigator

My vehicle exhibits an illuminated malfunction indicator light (mil) and sometimes a wrench light in the instrument cluster. I had a diagnostic done on my truck to troubleshoot issue and the code was p0720. Ford issued a recall on Lincoln Navigator built between April 11, 2011 through August 19, 2013. My truck was built October 2013 and tom wood Ford of indianapolis indiana states my vehicle does not qualify for the recall and they want $1400. 00 to repair the same issue as the recall notice. I was under the assumption that if an affected vehicle exhibits an illuminated malfunction indicator light (mil) and/or wrench light in the instrument cluster with diagnostic trouble codes (dtcs) p0720, p0722, p0731 and/or p1500 stored in the pcm, dealers are to replace the molded leadframe and this service must be performed at no charge to the vehicle owner. I believe Ford/Lincoln still installed the faulty recalled parts on all Lincoln Navigators that were built the whole year in 2013. I would like for this expensive repair to be covered under the Ford customer satisfaction program 19n01.

The contact owns a 2014 Lincoln Navigator. The contact stated that while driving at various speeds, the vehicle would independently downshift which would lead to an abrupt slow down of the vehicle. The contact stated that both the wrench(power train) and/or fuel tank warning symbols would appear on the instrument panel after the failure. The contact would then restart the vehicle and resume normal driving shortly after the failure. The contact had taken the vehicle to an independent mechanic who was initially unable to duplicate the failure. The mechanic then used a code reader and discovered that the powertrain control module(pcm) was defective. The mechanic also reached out to a dealer who informed him that there were no recalls on the vehicle. The manufacturer was notified of the failure and they also informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.