general problems of the 2015 Mazda CX-5

The contact owned a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v064000 (fuel system, gasoline) and 16v644000 (structure) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.

The contact owns a 2015 Mazda Cx-5. While driving at a slow rate of speed, a loud abnormal rattling noise could be heard under the front end of the vehicle. There were no warning indicators illuminated. The dealer diagnosed that a squeaking noise was caused by a damaged bolt by the windshield. The vehicle was repaired, but the noise persisted. The vehicle was taken back to the dealer where it was diagnosed with needing a strut replacement due to a lost bolt. The vehicle was not repaired again. The manufacturer was not made aware of the issue. The contact inquired about NHTSA campaign number: 16v203000 (steering), but the VIN was not included. The failure mileage was 48,000.

The contact owns a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v644000 (structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the issue; however, the contact could not speak with a representative. The contact stated that the manufacturer left a voice message stating that they were in a meeting. The contact had not experienced any failure. VIN tool confirms parts not available.