general problems of the 2016 Mazda CX-5 - part 1

Only one headlight was addressed by dealer in repair for 4320a | NHTSA #20v-063 and they're refusing to cover the other side. The other drl led light is now out from seemingly the same cause. They stated they did not fully follow the procedure in the documents I found regarding this recall when they repaired the first one because they "pre authorized" the swap of one side on "good faith" so there is not a record I can cite around the serial or lot numbers of the new or old lights on my own.

Mazda issued a safety recall (Mazda safety recall 4320a, NHTSA campaign number 20v-063) to address daytime running light flickering/failure. At the time, only the passenger side daytime running light was replaced under the recall by Mazda, with a gasket/gas absorption sheet being installed on the driver's side. The driver's side daytime running light is now flickering/dim. Mazda did not repair the safety defect properly on the driver's side for the daytime running lights under Mazda safety recall 4320a, NHTSA campaign number 20v-063, because Mazda only installed the gasket/gas absorption sheets that have since failed, causing the daytime running lights to flicker, increasing the risk of crash. Mazda has refused to cover the cost for replacement of the daytime running lights per safety recall notice 4320a / NHTSA 20v-063, even though replacement of these lights is covered by the recall. Both a Mazda dealer and Mazda corporate customer service have been contacted regarding this issue and both have refused to provide the remedy as outlined in the safety recall. Mazda has provided an estimate of $1,466 to replace the daytime running lights. Attached documents: -correspondence with Mazda where Mazda's refuses to cover work -estimate from Mazda to perform work -original invoice from recall work performed (gasket kit on driver side only, not full light replacement).

The controls on the windshield wiper/headlight control stalk are not visible when driving at night. The setting markings on the control stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.

The contact owns a 2016 Mazda Cx-5. The contact stated that when the headlights were turned on, the passenger’s side headlight failed to operate. The vehicle was taken to the dealer where it was diagnosed with front passenger's headlight failure. The contact was informed that the passenger's side front headlight needed to be replaced. The vehicle was not repaired. The contact received notification NHTSA campaign number: 20v063000 (exterior lighting) in 2020; however, only the front driver's side headlight was replaced at that time. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The contact was informed that NHTSA campaign number: 20v063000 (exterior lighting) had expired. The failure mileage was approximately 100,000.

Headlights are exceptionally dim, especially low beams. Recall for other models within same year not considered valid for this particular car. Ongoing but has gotten worse.

What component or system failed or malfunctioned, and is it available for inspection upon request? the daytime running light (drl) failed and stopped working. It is available for inspection upon request. How was your safety or the safety of others put at risk? other cars won't be able to see my car during the daytime. Has the problem been reproduced or confirmed by a dealer or independent service center? there is a Mazda reference number for the recall is 4320a. There is also a NHTSA campaign number 20v063. Nhtsa 20v063: https://static. Nhtsa. Gov/odi/rcl/2020/rcrit-20v063-3037. Pdf Mazda 4320a: https://Mazda. Oemdtc. Com/1683/safety-recall-4320a-2016-Mazda-cx-5-daytime-running-lights-may-fail has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no, we can see the daytime running lights not working were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, there were no warnings,messages, or other symptoms prior to the failure. It happened a few weeks ago. I have called Mazda and they tell me it is not part of recall. My VIN number is in the range of the VIN numbers affected. Mazda refused to fix this recall issue because my VIN number is not associated with this recall. This is a safety issue and I want my VIN number to be added to this recall VIN list. Thank you,.

We brought our vehicle into Mazda dealer in 2021 for campaign 20v-063(2016 Cx-5 – daytime running lights may fail - safety recall 4320a). Our vehicle had one of the lights completely inoperable and the other flickered intermittently. Upon inspection by the dealer, they only repaired the inoperable light-unit and was unable to replicate the issue with the other light. However, the previously intermittent light is now completely inoperable and the dealer will no longer honor the repair since the campaign is closed. Please advise next steps to facilitate a repair. Thank you for your time and consideration regarding this matter.

My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.

The contact owns a 2016 Mazda Cx-5. The contact stated that the daytime running lights were significantly dimmed while driving. The vehicle was taken to the dealer, where it was determined that the failure was related to NHTSA campaign number: 20v063000 (exterior lighting); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Low beam/ high beam still work normal, but the daytime running light is stop working.

In 2020 I was sent a recall notice for my headlights. I took my car into foothills Lincoln Mazda in spokane, wa for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda recall campaign 4320a NHTSA recall #: 20v-063 , it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?.

By late October 2021, my right light started to flick, then my lower (normal night light) light stopped working.

I received a notice from NHTSA (campaign no. 20v-063) in may 2020 regarding a recall on daytime running lights due a problem with flickering or not lighting at all. A local dealership changed the lights in September 2020 at no charge to me. Now in September 2021 I see that the passenger side drl is flickering constantly.

Led daytime running lights (drls) failing while driving. Recall don for similar vehicles (4320a recall). This could impact the ability for pedestrians or nearby vehicles to see the SUV, particularly in low-light conditions when the low- or high-beam headlights aren't in use.

Daytime running lights stopped working.

Mazda is not fixing a known issue from a recall issued a year ago for daytime running lights. Feb 06,2020 manufacturer recall number4320a NHTSA recall number20v-063 one of my drls has been burned out for over a year. Mazda says they don't have parts available to perform the recall. It has been over a year. Furthermore, the dealer will not promise to prioritize fixing issues on cars where the lights already broken, when the parts become available, which means owners with working lights may get their recall repair before I do, which is certainly a safety issue. What can I do??.

Nearly a year after the initial recall notice, Mazda has not been able to supply the parts to fix recall #20v-063. They send postcards and emails monthly, indicating that I have not yet brought the vehicle in for service. This is untrue, I have tried multiple times to have the defect corrected only to be told parts are not available. Are they complying with their obligations under this recall? I can't help but think they are not being truthful about their failure to provide the required parts.

Tl-the contact owns a 2016 Mazda Cx-5. The contact stated that while, driving 60 mph three of the driver's side daytime running light became inoperable. There were no warning lights illuminated. The contact called sheehy hagerstown 10310 auto pl, hagerstown, MD 21740(301) 739-7700 where informed the failure was not covered under NHTSA campaign number: 20v063000 exterior lighting. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mielage was 70,000. Ap.

Vehicle airbag ecu inoperable and flashes fault code, but source of issue can not be found. Mechanic speculates it is either occupant seat sensor issue or computer software issue.

Active recall for day time running lights is not able to be fixed due to Mazda claiming they do not have enough parts to rectify the issue.

Led daytime running lights. 1 is sporadic/ flickering, and the other one is now out/ inoperable, soon the flickering one will go also. Making the vehicle harder to see by other drivers. Mazda has a recall # 4320a but my VIN# is excluded? I have the same parts/ model #s as the recall! an extension of the recall, out to include my VIN# would be appropriate.

Mazda issued a recall in March 2020 for the daytime running lights on this car, the parts required to remedy this situation are backordered, and have been backordered since March. As of today, Mazda is stating that the parts will not be available for 4-5 months! daytime running lights are required to pass the annual virginiastate auto inspection. My inspection is due this month, and Mazda has effectively rendered my vehicle illegal to operate in the state of virginia!.

The contact owns a 2016 Mazda Cx-5. The contact stated that when the vehicle was started, the daytime running lights were inoperable. The local dealer was not contacted or notified of the failure. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 12,000.

The contact owns a 2016 Mazda cx5. The contact received notification of NHTSA campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called santa maria Mazda (1001 e battles rd, santa maria, CA 93454, (805) 925-0077) where it was confirmed that the part was not available from the manufacturer however, she was provided the option to purchase on her own to have the part replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2016 Mazda Cx-5. The contact received notification of NHTSA campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called wayne Mazda (1244 NJ-23, wayne, NJ 07470; (888) 449-1108) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Mazda Cx-5. The contact received notification of NHTSA campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact called walser Mazda burnsville service (14720 buck hill rd, burnsville, mn 55306; (952) 892-9850) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Recall notice received March 2020. May 5 service call parts not available, emailed 3 more times and still no parts available or contact of any sort without my initiating. Called in September and was told I would get a letter within next month and that parts were still not available. Still no contact from Mazda as of October 15. Somehow they keep manufacturing cars but can't get around to manufacturing recall parts.

Tl the contact owns a 2016 Mazda Cx-5. The contact received notification of NHTSA campaign number: 20v063000 (exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the daytime running light which failed to operate correctly. Napleton Mazda located 6060 s. La grange road, countryside, IL 60525 (708) 354-2700 was contacted and informed that parts to do the recall repair were not yet available. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. Parts distribution disconnect.

Led daytime running lights do not work causing my vehicle not to be as visible as it should be on the road during daylight hours . All the other lights are also led . I am worried about future performance . Just purchased vehicle 2/3/2020 , do not know when lights first malfunctioned .

At 76,000 the driver's daytime running light failed to illuminate when the car is running. This is a safety hazard. Before it went completely out I noticed it flickered.

At 30,000 miles, but out of warranty the driver's day time running light started flickering and at times was completely out. I was told by the dealer that the entire light module needed to be replaced and the part was$1000. 00. Daytime running light flickering occurs while driving & when car is parked with motor running.

Daytime running light (led halo) on rider's side flickering. Vehicle has under 50k miles. Has aged out of warranty. Entire unit must be replaced at a cost exceeding $1200. A flickering light is a safety concern and reduces visibility. Can also be seen as a distraction to other cars on the road.

Vehicle has less than 33,000 miles and the driver-side daytime running light has gone out. This is a safety issue and should not happen with led lights this early in the vehicle's life.

Daytime running light (led halo) on rider's side no longer works. Vehicle has 30098 miles, but has aged out of warranty. Entire unit must be replaced at a cost exceeding $1200. Will not pass state safety inspection as is.

Passenger side led module drl light strip is dim/flickering. Happened in years 3-4 shortly after warranty expired. Dealer offered zero assistance. Led lights should last much longer. A quicker internet search shows problem is widespread on my model year. In fact, I have seen many vehicles with faulty light in m daily driving.