Two problems related to navigational (global positioning system) gps have been reported for the 2019 Mazda CX-5. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2019 Mazda CX-5 based on all problems reported for the 2019 CX-5.
There is a current lawsuit/settlement stating that there are known issues with the Mazda connect infotainment system having technical glitches. I own a 2019 Mazda cx5 and have been having issues with the Mazda connect pressing random buttons, drastically increasing the volume, the carplay disconnecting while I'm following gps directions, among other technical issues while I am driving. These are extremely dangerous issues while operating a vehicle and many Mazda owners are experiencing the same issues. With the limited extended warranty, I brought my vehicle into a Mazda service center to get the issue resolved. Although there are issues with the Mazda connect infotainment system, they claimed that the issue is not covered under the warranty and I need to purchase a new screen repair kit which would cost $608+tax. I believe they are trying to get out of repairing the issue and the repair kit they are recommending should be covered as well. A recall should be made to cover these issues.
The infotainment system ghost touches on its own. It changes all car settings by itself. Active driving display, safety features like distance recognition, lane assist, blind spot monitoring, etc. Every setting available in the infotainment system gets changed or reset on it own. Even when you turn it off. It turns back on. Gps routes, dials people, hangs up, mutes on its own, etc. Mazda dealership says it’s out of warranty and I would have to pay out of pocket to fix it. However it is an ongoing issue where now there is a class action lawsuit.
| Equipment problems | |
| Owners/service Manual problems | |
| Navigational (global Positioning System) Gps problems | |
| Electrical Infotainment Video (touch)screen/monitor/unit problems | |
| Carrier/rack problems |