Gasoline Fuel System Problems of Mazda CX-5

The contact owns a 2018 Mazda. The contact stated that while driving at an undisclosed speed, the vehicle independently decreased speed and lost motive power. The check engine warning light illuminated and the vehicle seized. The contact attempted to restart the vehicle, however the vehicle would not start. The vehicle was towed to an independent mechanic where it was diagnosed with a failed fuel pump. The fuel pump needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a failed fuel pump and fuel pump rail. The fuel pump and the fuel rail needed to be replaced. The vehicle was not repaired. The contact was informed of the recall NHTSA campaign number:21v875000(fuel system, gasoline) in which the failure description was similar to that of the contact's vehicle, however the contact's VIN was not associated with the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,000.

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The contact owns a 2018 Mazda cx5. The contact stated that after cold starts, the vehicle hesitated and jerked upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer on numerous occasions. The contact was repeatedly informed that no fault was found with the vehicle. The dealer later performed a software update on the vehicle; however, the failure persisted. Upon investigation, the contact discovered NHTSA campaign number: 21v875000 (fuel system, gasoline) which was linked to the failure. The manufacturer was notified about the recall, but the contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 52,000.

The contact owns a 2017 Mazda Cx-5. The contact stated while driving approximately 65 mph, the vehicle jerked and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The dealer retrieved dtc code: p0192 with a faulty fuel pump. The contact added fuel, and the vehicle operated as designed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 80,000.

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The contact owned a 2015 Mazda Cx-5. The contact received notification of NHTSA campaign number: 16v064000 (fuel system, gasoline) and 16v644000 (structure) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer and manufacturer were not contacted.

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The contact owns a 2022 Mazda Cx-5. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact stated that moments after the vehicle stalled, the vehicle independently accelerated. There were no warning lights illuminated. The contact stated that there was an abnormal fuel and burning odor inside the vehicle. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,314.

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The contact owns a 2019 Mazda cx5. The contact stated that her daughter received notification for NHTSA campaign number: 21v875000 (fuel system, gasoline) and scheduled an appointment for August 1, however upon arrival at the dealer she was informed that the part was not available at the dealer. The contact stated that they have called the dealer several times and were informed that the part was not available and they would call back. The manufacturer was not made aware of the issue. The vehicle has not experienced a failure related to the recall. Parts distribution disconnect.

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The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving approximately 10-15 mph, the vehicle started hesitating. There was no warning light illuminated. The contact depressed the accelerator pedal and was able to continue driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that though the remedy parts were not yet available, they would put her name on the waiting list. The vehicle was not diagnosed or repaired. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Cx-5. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated that fuel was leaking from the vehicle causing the vehicle to need refueling more often. The contact stated the vehicle was previously repaired under NHTSA campaign number: 16v064000 (fuel system, gasoline) which required that the fuel pump or tank to be replaced. The contact took the vehicle to a certified mechanic who informed her that the repair only required a sealant and cover that had since corroded. The certified mechanic replaced the electric intake fuel pump assembly. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.

The contact owns a 2018 Mazda cx5. The contact received a notification for NHTSA campaign number: 21v875000 fuel system, gasoline). The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was initially informed that the parts would be available by spring. The called back a few months later and was informed that the parts remained unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Mazda Cx-5. The contact stated that while in a parking lot, the vehicle failed to accelerate upon depression of the accelerator pedal. The fuel warning light was illuminated. The contact was able to drive the vehicle to the residence; however, the fuel gauge was fluctuating. The contact then received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part for the recall repair was unavailable. After months of calling the manufacturer, the contact was given an appointment and had the recall repair performed at the dealer. Upon return of the vehicle, the contact stated that the failure persisted. The contact was then informed by the dealer that two additional unknown parts were defective and were not covered under the recall. The contact repeatedly called the manufacturer for assistance and was informed that the vehicle was no longer under warranty and had to be repaired out of pocket. The vehicle had yet to be repaired. The failure mileage was 33,000.

The contact owns a 2018 Mazda Cx-5. The contact stated that while driving at approximately 30 mph, the accelerator pedal and the brake pedal failed to respond when depressed, and the vehicle stalled. There were no warning lights illuminated. The contact received a recall notification for NHTSA campaign number: 21v875000 (fuel system, gasoline). The contact contacted an independent mechanic who informed her that the fuel pump had failed. The contact notified the local dealer of the failure, but the vehicle was not diagnosed nor repaired. The contact notified a second dealer; mcdonald Mazda south (6100 s broadway, littleton, CO 80121) but vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available until summer 2022. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

The contact owns a 2019 Mazda cx5. The contact received notification of NHTSA campaign number 21v875000(fuel system, gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available and would not be available until mid-summer. The contact stated that the manufacturer had exceed a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated on two separate occasions while driving at undisclosed speeds, the vehicle stalled without warning. After a restart, the vehicle operated as designed. The contact was concerned that the failure might occur while driving on a busy freeway. VIN tool confirms parts not available. The failure mileage was 5,000.

The contact owns a 2019 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received a recall notification for NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced rough idling with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer informed the contact that he needed to pay out-of-pocket for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle would not immediately start. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated before the vehicle became inoperable. The failure mileage was 37,000. VIN tool confirms parts not available.

The contact owns a 2019 Mazda cx5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received a recall notification for NHTSA campaign number: 21v875000 (fuel system, gasoline). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2019 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Mazda cx5. The contact stated that the fuel gauge was not operating properly. The vehicle was taken to the dealer and the dealer reprogrammed the transmission control unit (tcu). However, the failure recurred. After taking the vehicle back from the dealer, the contact was driving at an undisclosed speed, when the windshield wiper inadvertently engaged, and several unknown warning lights illuminated. Additionally, the headlights inadvertently turned off and the steering wheel pulled the contact's arm down and the vehicle went to the median, running over a metal pole. The cruise control would not deactivate, and the brakes would not engage immediately. No injuries were sustained. A police report was filed. The vehicle was taken to another dealer, hiley Mazda of huntsville (6934 hwy 72 w, huntsville, al 35806). The dealer measured the fuel level resistance range of the fuel level sender and informed the contact that the fuel level sending unit needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,629.

See all problems of the 2021 Mazda CX-5 🔎.

The contact owns a 2018 Mazda Cx-5. The contact received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) in January of 2022 however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was not stable while driving under 30 mph. There was no warning light illuminated. The vehicle was taken to the dealer who stated that there was no failure and that the issue was normal. The manufacturer was notified of the failure and a case was opened. The contact stated that she had an arbitration hearing with the manufacturer. The manufacturer was contacted and confirmed that the parts were not available. The approximate failure mileage was 17,000. VIN tool confirms parts not available.

The contact owns a 2018 Mazda Cx-5. The contact stated that while driving at approximately 20-30 mph, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact later received notification of NHTSA campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The failure mileage was unavailable.

On July 4, 2014, approximately 10:15 p. M. , I was driving about 35 mph when the engine rpms were far above the speed I was traveling. I let off the accelerator, coasting down a hill. At the bottom of the hill was an intersection. After a brief stop for traffic, I pressed the accelerator. The engine responded and the power train or transmission did not. I moved the shift lever to neutral and back to drive; the result was the same. I then tried moving the shift lever to m for manual. The m showed but no gear was indicated. I moved the shift to neutral and had the car pushed to a parking lot. I moved the shift to reverse and the reverse worked. I moved the shift back to both drive (d) and m and again the car engine accelerated but the transmission did not engage. I shut the car off a couple of minutes. When I started the car back up, r worked, then d worked. I began to drive again and the transmission responded sluggishly at first but then started to operate normally through city and highway speeds. I took the vehicle to the dealer for service on July 5 and explained the situation. I also explained history, including from may 2014 when I took the vehicle in for service at just over 5000 miles. I explained at that time that there was one incident when I was traveling 65 mph in a 75 mph zone, with the accelerator to the floor and the car would not go faster. Another cx5 passed me on the highway even though I was traveling alone and the other vehicle had more passengers. On several occasions, I have noticed that the car engine will race beyond the speed I am going when in d for drive. Additionally, the car regularly hesitates to pick up speed when the accelerator is pressed. The dealer service department checked in may 2014 and said they found nothing and the things I was experiencing were normal for "skyactive" technology.

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