general problems of the 2016 Mazda MAZDA3

The "infotainment system" is activating itself and cycling through various options when I slow down or stop. It calls random numbers and changes settings on the system. It is distracting and dangerous. This is a known "ghost touch" problem for this model of vehicle, but the Mazda dealer I contacted in knoxville, TN said it would cost nearly $300 to repair the problem (by replacing the entire system).

Mazda supposedly repaired/replaced the backup camera issue under the recall. However, within one day it was doing the same thing again. . . The screen dims or flickers off when backing up the car. I told Mazda about that and they said I need a new screen, which would not be covered under the recall. This is a safety hazard that they should be required to address.

I am now experiencing the problems outlined in [xxx] approximately 18 months after the extended warranty period has ended for me. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Rear view camera intermittently cuts out. Recall was issued 07/14/23 yet there is no fix yet??? Mazda recall #: 6023g NHTSA recall #: 23v-487.

The recall related to the rear backup camera has not been addressed and it is more than a year later. I just got off the phone with a Mazda representative and they still do not have a solution nor know when one might be available. I would like to sell my car but with a defective backup camera and view screen, I will have trouble doing so and/or won't get as much for the vehicle as I should. I have a 5 year old and I don't feel safe driving this vehicle, as the rearview camera turns off suddenly at times when I am reversing the vehicle. I would like to submit a compliant for negligence on Mazda's part and urge you to do something to make them fix this defect. Thanks.

I was notified of a recall concerning the camera in my car in September of 2023. It will soon be September 2024 and I have not been notified that the parts needed are currently available. Original recallnotice stated that replacement parts were not available at that time. How can this be called an important safety recall when a year has gone by my camera not only flickers, but most of the time it doesn't come on at all! please advise what I should do next.

The “spidering” on the infotainment screen is spidering making it hard to see when in reverse.

Reverse camera stops working at random for several hours at a time. Mazda has issued a recall for this issue but has yet to offer repair.

The 2014 Mazda3 I own has a known "Mazda connect touch screen concern" in August 2019 in which the Mazda connect touch screen does not accept touch commands in part of the screen. I called Mazda and they said there are not any recalls for this but they did acknowledge this was an issue.

Ac/heat knob will not go into max air due to a cable slipping off the mechanism behind the dash when it does this the heat will not work and it is hard to defrost your windows if they get fogged up while driving making it difficult to see.

There is a main board failure that controls the information screen and back up camera the part number is tc3m-66-9c0b . The screen will keep rebooting not allowing the back up camera to work. According to Mazda dealer personal Mazda will not cover this. This is know to be a regular problem with many of these cars.

I have had to replace the battery on this vehicle three times in the last year. I have taken it to Mazda who replaces the battery. No excessive electrical power is being used with in the car. The car is driven regularly as well.

The rear backup camera on my vehicle goes on and off or dims considerably when I back up, not allowing me to see cars and people potentially behind me. This is associated, I believe, with an issue with the screen and infotainment system of the car, which I had checked out on 9/24/21 at a Mazda dealership. The screen goes on and off constantly, not allowing me to use the radio, bluetooth, etc. They said it is a chip issue that they have seen in many other Mazda 3's from 2016. Not being able to listen to the radio is one thing, but having the backup camera not work or work improperly is a safety issue.

The infotainment system fails to work - it is where I can access information maintenance schedule, or any info that is associated with a lit engine light. In addition the charging system for my mobile phone has ceased working. This includes both the usb ports and the lighter port which can be adapted with a charger that works in that receptable. These are all safety issues as far as I am concerned. Not having information related to the vehicle engine light is a big issue, but so is the fact that I can't charge my phone on long distance drives. If I needed assistance, I would be unable to contact anyone without a working cell phone. Because the display also controls the ability to pair a phone with blue tooth, there is concern for other drivers of the Mazda 3 (mine is a 2016) will be using the phone regardless of the bluetooth malfunction. I have seen a safety recall on other Mazda's with relation to the infotainment screen, but I do not see one here. I wonder why? to repair this crucial component would cost many hundreds of dollars -- something I am not in a position to do. Mazda claims this infotainment center is not under warranty, but with so much important information and safety features embedded into it, I think it should be corrected by recall. Thank you for investigating this issue. Regina.

The Mazda connect infotainment system will begin to press random buttons and continue to perform its own actions, at one point resulting in it dimming my screen so low I could not see my backup camera screen, which is a huge safety hazard.

Rattling/fluttering noise everytime I initially turn the car on with ac. Whenever the a/c was is on and I step on the accelerator. Now, it does it everytime I push on the accelerator without the a/c being on.

The infotaminment system computer is on constant reboot loop,making it along with all its features unusable. This is dangerous since the backup camera blacks out and also the hands free driving is unable to be used. The system was working fine in the morning and when I went to drive home it crashed after starting the car. Many others have had this same issue and Mazda has not recalled the part.

A sensor (yellow/orange color) appears on the dashboard intermittently. The settings in the car say "battery mgt. System malfunction". At the times when this error is not on the dashboard, there is no message that anything is wrong. My car only has 23k miles. The dealer will not do a sensor check because it is just over 3 years old.

Temperature control stops working. The knob for temperature control will not move, the temp control link under dash disconnects. Windshield becomes fogged and cannot see out. This happens when car is both moving and stationary. Very difficult to deal with when travelling on freeways.

The rear parking assist camera has only worked intermittently since I purchased the car. There is really no pattern to when or why the camera chooses to work or not work, but it seems most affected by opening and closing the rear hatch: if it's working and I open the hatch, it stops working; if it's not working, opening/closing it will often cause it to work again. This is a problem because parking/backing up becomes a challenge when it's not working. This puts my safety at risk because it increases the chances of me having a fender bender when in reverse.