Power Steering Fluid Problems of Mercedes Benz 320

The contact owns a 2002 Mercedes Benz 320. In November of 2008, the contact received a recall notice for NHTSA campaign id number 03v121000 (steering:hydraulic power assist:hose, piping, and connections) and took her vehicle to the dealer. The dealer installed a new hose clamp on the power steering hose to the power steering cooler. One month later, she heard a loud noise. She went to the nearest mechanic and was informed that the power steering fluid was completely dry and the power steering pump was damaged. One week later, the contact received a second recall notice for NHTSA campaign id number 08v465000 (steering:hydraulic power assist:hose, piping, and connections), which requested that she bring her vehicle back for repair. The first repair may not have sufficiently prevented a future leakage or failure of the power steering hose connection. When the contact returned to the dealer, she was informed that the pump was leaking and that a new pump was needed. The dealer would not repair the pump unless it was at the contact's expense. She stated that the dealer created the issue in the first place; therefore, they should pay for the new pump. The manufacturer stated that the pump was not covered under the recall, so the contact would have to pay for the pump replacement. The failure mileage was 47,631.

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The contact owns a 2002 Mercedes Benz ml 320. While parked in the contact's driveway, after severe rain, water leaked approximately four inches above the openings of the passenger and driver's side rear interior doors. In addition, there was power steering fluid leakage. The vehicle was taken to an authorized dealer and they stated that the failure was related to the power steering hose. The technician added additional power steering fluid into the reservoir, which was extremely low. The contact stated that the powering steering fluid level was being monitored in the vehicle. The vehicle has not been repaired for the failures. The failure and current mileages were 79,000.