Wheel Rim Problems of Mercedes Benz C230

I was driving down highway 50 in sacramento, California, in a 2007 C230 Mercedes Benz, when I ran over an object. The right rear tire immediately went flat. I drove to a tire facility and had the tire exchanged for the spare. The tire facility suggested I take the car to Mercedes Benz. On the way to Mercedes Benz I stopped at an automobile repair shop and had the tire and rim inspected. The middle of the rim was cracked and ruptured. The shop owner stated he had been in the auto repair business for 30 years and had never seen a rim failure of that type. I took the vehicle to Mercedes Benz sacramento and the serviceman told me tires and rims were not covered under warranty. He did not even bother to take the tire out of the trunk. I said I wished to speak to the service manager. He informed me the service manager wasn't in. I said I would make an appointment to see the service manager - that I had concerns about the rim failure. When I met with the service manager, I voiced my concerns regarding the rim. The service manager called me later in the afternoon and stated the damage would be at my cost and wasn't covered under warranty. I inquired why this wasn't covered under warranty because I was only 4 months into the lease of this new car. The answer was tires and rims are not covered under warranty under any circumstance's left a voice mail message for general manager of Mercedes Benz sacramento to call me regarding this rim failure and my concerns. He called me back and defended the service technician and service manager's decisions to give the stock answer it was not covered under warranty. I pointed out to the general manager that my concern was the rim had ruptured and cracked and that this was a new vehicle. I felt my concerns were being ignored by the service department. Mr. Crowley did not seem to be of the same opinion. The tire and rim were being replaced at a facility other than Mercedes Benz.

See all problems of the 2007 Mercedes Benz C230 🔎.

Tire system is unsafe on my 2003 Mercedes Benz C230 compressor. Tires pop when hitting curbs because of 17" rims at only 2 mph and tire wear is only 15k per tire. Replaced two tires while traveling only minimal speed. Tires have only 10k miles.

See all problems of the 2003 Mercedes Benz C230 🔎.

1) 7/29/03 a. Purchase of car b. Salesman told me that am the only car he has for the c2 convenience package. He also went on to say that this particular car is equipped with a wheels package. When I enquired what it was, he said it is a premium design, which enables me to handle turns better. I was not entirely excited at the offer, but since the dealership said cars come with pre-designed packages, I have to take the car with the wheels package, if I wanted the other extras I was looking for. 2) 01/15/04 a. First occurrence of car tire going flat. B. There were no holes on the tire; it was confirmed that the tire went flat as a result of a dent on the rims of the car. C. I argued my case in vain, saying that it was a manufacturers default; but service centre(including supervisors) coldly said that it was due to external influences and thus it was not even covered in the warranty. They made me pay for a new tire and a rim (invoice attached). 3) 03/17/04 a. I dropped the car off at the service centre, as I felt the car was wobbling. B. The service guy called me back and said that it was due to another dent on another tire. I took the case all the way to hq (montvale), but to no effect. C. Worse still, the service centre made me pay for the tire, rim and the alignment of the wheels. They claimed the realignment was necessary, as it was the impact from the dent that caused the misalignment, and thus it is not covered under warranty. D. I was pissed, as I failed to understand what the warranty was for, if I had to pay for everything. If everything that went wrong on the car was as a result of unevenness of the surface (which again I cannot control), then its as good as having no warranty. 4) 05/06/04 a. Most recent case of a flat tire b. Clearly, again, there was no evidence of any holes on the tire. However, I am pretty sure; it was caused by a dent on the rim.