Wiper problems of the 2010 Mercedes Benz C300

Tl-the contact owns a 2010 Mercedes Benz. C300. There was a abnormal grinding noise detected from the sunroof. The sunroof became stuck in the open position without warning, the vehicle was taken to an independent mechanic where the sunroof assembly was replaced. The local dealer and manufacturer were not contacted. The failure mileage was 44,641. Ap.

I called Mercedes Benz dealership to make appointment, they took my information 6 months a go with out any answer the fix the recall problems.

Notices of recall; scheduled with dealer and never received a call back to replacement. The call smells strongly of burnt plastic since I bought the car. Every single car maintenance person tells me the car emits that smell.