Sun/moon Roof Assembly problems of the 2015 Mercedes Benz C300

Known issue with panoramic sunroof on 2015 mercedes C300 sunroof. Having to be replaced on “many” vehicles costing over $2500. 00 for repair. Sunroof gets stuck and will not close.

The contact owns a 2015 mercedes-benz C300. The contact stated while driving 55 mph, an abnormal wind sound was coming from the sunroof. The contact then heard a loud banging sound and saw the dethatched sunroof panel in the rear-view mirror. The contact pulled over to assess the damage and then drove the vehicle home. The contact initially called the dealer where he purchased the vehicle and was referred to the local dealer authorized dealer for assistance. The contact was initially given an appointment that exceeded a reasonable amount of time for the repair. Upon investigation, the contact discovered NHTSA campaign number: 21v197000 (structure) which he linked to the failure. The manufacturer was notified about recall and stated that they were unaware of that recall. The vehicle was not repaired. The failure mileage was approximately 96,000.

While driving on the highway, I heard a noise.   while still driving , I quickly looked around which included looking in my rear view mirror.   I saw something in the air and saw it hit the road.   it didn't occur to me that what I saw flying was from my car.   I thought the noise was from some part of the object (maybe a screw) hitting my car. // when I got to where I was going, I walked from my driver's side around the back of the car looking to see if there were any noticeable issues.   when I didn't see any issues, I decided to walk to the front of the car where I noticed the panel missing between the top of the front windshield and the sunroof. . Read more...

The contact owns a 2015 mercedes-benz C300. The contact stated while driving 35 mph, the panoramic sunroof detached from the vehicle without warning. The vehicle was driven to the dealer, and she was informed that the vehicle was not under warranty or recall. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and was provided the same information as the dealer. The vehicle was repaired. The failure mileage was 24,000.