general problems of the 2017 Mercedes Benz C300

The contact owns a 2017 mercedes-benz C300. The contact stated while driving 60 mph, the contact became aware that an unknown part had detached from the vehicle. The contact stated that after stopping to refuel the vehicle, it was discovered that the roof panel was missing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 23v854000 (structure); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.

The contact owns a 2017 mercedes-benz C300. The contact stated that while driving 60-65 mph, the vehicle made an abnormal whistling sound. Additionally, the contact stated that while the vehicle was at the car wash, and she became aware that water was leaking inside the vehicle through the windshield bonded panel. An independent mechanic was contacted and informed the contact that the front windshield bonded panel could have detached; however, the vehicle was not diagnosed nor repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA campaign number: 21v197000 (structure); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in the recall. The failure mileage was unknown.

The contact owns a 2017 mercedes-benz C300. The contact stated while driving 75 mph, the front roof panel located between the windshield and the panoramic sunroof detached and flew off the vehicle. The vehicle was taken to the dealer and the contact stated that the vehicle had experienced the failure listed in NHTSA campaign number: 21v197000 (structure) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 41,700.

The contact owns 2017 mercedes-benz C300. The contact stated while driving 45 mph, he heard air coming in through the osi cover. Once the contact arrived at his destination, he noticed that the front sunroof panel had detached from the vehicle. The dealer was contacted and stated that the vehicle was not under warranty and that the vehicle was already repaired under NHTSA campaign number: 21v197000 (structure). The manufacturer was contacted and stated that the vehicle was not under warranty and that the dealer was not obligated to repair the vehicle free of changer. The failure mileage was 40,000.

The contact owns a 2017 mercedes-benz C300. The contact stated that while driving 65 mph on the highway, the contact heard a popping sound coming from an unknown part of the vehicle. The contact pulled over to the side of the road, exited the vehicle, and became aware that the roof panel had shuddered. The contact stated there was no glass in the vehicle. No injuries were sustained. The contact stated that the failure had occurred on two occasions. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed. The vehicle was taken to the dealer by the previous owner to be repaired under NHTSA campaign number: 21v197000 (structure); however, the recall repair failed to prevent the failure. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer offered the contact a trade for the vehicle. The failure mileage was 105,000.

The contact owns a 2017 mercedes-benz C300. The contact received notification of NHTSA campaign number: 21v197000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 mph, the sunroof panel detached from the vehicle. The approximate failure mileage was 39,000. Parts distribution disconnect.