Table 1 shows one common service brakes related problems of the 2013 Mercedes Benz CLA250.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The purpose of this correspondence is to understand what caused my vehicle to lose its breaking power and have me almost have a near fatal accident. If I was not an experienced driver, I might not be sending this letter at this time. The incident happened on Thursday morning, February 27, 2020. I commute from newnan, GA to midtown atlanta daily. My commute can range from 40-45 miles and 50 minutes to more than an hour on any given day. The first 30 miles of my commute is usually spent on cruise control. I can cruise into downtown atlanta without having to release the cruise control. On Thursday morning, I followed my waze app and took the langford 166 east exit and to my surprise, when I exited the highway and tried to slow down on the exit ramp, my brake peddle would not depress. This became a life and death moment. I am writing because I have not received any firm answer from mercedes-benz of buckhead as to why my vehicle did not stop when I attempted to depress my breaks and left me helplessly navigating around cars and buses, during the morning rush hour, in order to avoid an accident as I was unable to stop. Other than slamming into a tree, note, I immediately called for a tow truck via mercedes-benz roadside assistance once I was able to pull over. My vehicle was towed to the buckhead shop. I mentioned to hee soo when I picked up my vehicle that I was uncomfortable with the fact that mercedes is making me pay $800 for a defective part what concerns me are a few things. 1. There was no warning light that advised the vacuum pump was not working or malfunctioning; 2. If the vacuum pump is an essential part of the vehicle's safety why is there no indication advising the vehicle owner?.