Body problems of the 2017 Mercedes Benz CLA250

Two problems related to body have been reported for the 2017 Mercedes Benz CLA250. The most recently reported issues are listed below.

1 Body problem

Failure Date: 04/29/2021

The panoramic sunroof glass front cover has detached three times from my 2017 cla 250 (VIN#[xxx]). The first time that it detached was with the previous owner and was repaired at a mercedes dealership in tampa florida. It has since detached twice with me and I have only owned it for 12 months. The first time that it detached with me, I was driving approximately 60 mph on I-85 in montgomery. Al. It blew off and could have definitely caused a very serious accident, but luckily no vehicles were behind me at the time 4/29/21. So I went to the local montgomery, al. Mercedes dealership, jack ingram, and they said that there was no recall and there was nothing that they could do. So I had to purchase my own replacement glass from mercedes and have an auto glass repair CO. Install it. Fast-forward to 6/18/21, the newly installed roof glass blew off again as I was driving down s. R. 115 in montgomery, al. I was going 55 at the time. This time it blew off and several cars had to swerve to miss it. One vehicle did run over it a broke it in two. Traffic has to stop while I jumped out and picked it up from the row. I guess mercedesbenz USA will make this right once it flies off for the 4th time and seriously injures someone or worse. Can someone please help me with this issue? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

2 Body problem

Failure Date: 10/29/2017

Sunroof exploded while driving down the road at approximately 30 mph. Not near any overpasses or other vehicles.




CLA250 Service Bulletins