Air Bag Not Deploy problems of the 2001 Mercedes Benz E320

Tl- the contact owns a 2001 mercedes-benz E320. The contact was driving 30 mph and crashed into the rear of a preceding vehicle. The air bags failed to deploy upon impact. The contact sustained facial, chin, knee, shoulder, neck, and back injuries. The vehicle was destroyed and was not diagnosed for the air bag failure. A police report was filed. The manufacturer was not contacted about the failure. The failure mileage was 135,000. Kmj.