general problems of the 2004 Mercedes Benz E320

The contact owns a 2004 mercedes-benz E320. The contact received notification of NHTSA campaign number: 19v918000 (visibility); however, the contact was informed by the dealer that the sunroof glass was manufactured in a year outside of the year stated in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the sunroof glass was not covered under the recall. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2004 mercedes-benz E320. The contact stated that the headliner had detached from the sunroof causing rainwater to enter the interior of the vehicle. The contact received notification of NHTSA campaign number: 22v954000 (visibility). The vehicle was taken to the dealer where the recall repair was documented as completed. The vehicle was not repaired. The contact stated that the recall repair was not completed, and the failure persisted. The contact stated that the sunroof was manually closed by the dealer and advised the contact to never open the sunroof. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 118,000.