Table 1 shows one common equipment related problems of the 2023 Mercedes Benz E350.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
This is the second report filing about the trunk lid closing without initiating the automatic closure. In order to keep this record accurate, the vehicle was brought into the Mercedes Benz dealer, (where it was purchased), on may 23, 2023. The service advisor came to the car to instruct me on how to use the mechanism. He was unable to operate it correctly either. The car was also brought in for other needed repairs. When the car was returned to me on may30th, this same service advisor reported to me that the dealership was unable to correct the problem with the trunk lid mechanism. On June 12, when I was retrieving some items from my trunk, not using the automatic mechanism, the trunk lid unexpectedly crashed down and struck me in the head. I experienced headache and bruise on the back of my head. The salesman and administrative team at the dealership said they declined to return my phone calls, or speak directly with me about this matter, due to fear of being sued.
May 4, 2023 at approximately 5:45 pm, while reaching into the trunk of my car, the trunk lid came crashing down on me. To avoid being struck on the head, I blocked it with me left forearm. The trunk lid caused a large nasty and painful wound. I immediately texted my sales person, and text him a picture of my injury. I also left a voicemail message for him at the dealership. Unfortunately, this is not the first time the issue with the truck lid has happened to me. On another occasion, while reaching into the trunk, I was able to avoid being struck by the trunk lid, when it unexpectedly came crashing down. At approximately 8:50 am, on may 5, 2023, a follow-up call was made to the dealership since my salesman did not return my call. The male who I spoke to about this serious safety issue assured me that I would receive a return call the same day and listed three male supervisors by name. Since I did not receive this promised return call, I made an appointment with the service department to document this dangerous issue. Of note: my feet were not under the rear pumper to activate the trunk lid, and the obstacle feature failed to stop the lid from crashing down.