Table 1 shows one common equipment related problems of the 2011 Mercedes Benz E550.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Wood trim throughout the car is cracking and falling off the car on the dash board as well as the doors and the rear side panels. The trim pieces that remain on the car are very sharp and jagged and are a significant risk for cuts in day to day use. In the event of an accident a passenger could be seriously injured from this jagged wood . My car is a 2011 E550 convertible, the w207 platform, the very same car in 4 door form the w212 platform, from model year 2010-2016 is fully covered for wood replacement as NHTSA has deemed it a safety issue. I have been told by Mercedes Benz corporate there is no coverage for my car, they suggested I report this safety issue to NHTSA in the hopes of having this safety issue addressed as quickly as possible. I respectfully request help in getting the issue with the wood in my car covered under the same safety consideration. Thank you.
The issue with the vehicle's electrical causing power to the starter to stay on even after the vehicle is in the park and turned off, the starter's solenoid and other electrical parts burn, its a serious fire hazard and needs to be addressed immediately.
The passenger door will not open from the inside. The vehicle has not been inspected by any parties yet. No warning messages are currently displayed.
Beginning sometime in may 2013, the car began leaking fumes into the passenger cabin which made me very ill. After taking it to both park place mercedes here in dallas, and then Mercedes Benz of plano, neither service department could determine what was wrong with the vehicle. After repeated attempts to get to the bottom of the matter with park place, I took it to Mercedes Benz of plano in November 2013. They evaluated the car, changed the battery, and gave the car back to me in December of 2013 for a weekend, claiming it was fixed. The car, however, was continuing to leak fumes into the passenger cabin, sickening me again. I returned the car to them for further evaluation. They claimed to have repaired it, but instead of getting in the car, I sent an industrial hygienist to test the inside air of the car, after starting it up and letting it run for about 15 minutes. That test found unusually large concentrations of ethanol, propene, isopropanol, acetone, toluene, hexane, and cyclohexane -- chemicals which all appear to be components of gasoline. I am still, as of this writing, in October 2014, wrangling with Mercedes Benz and Mercedes Benz of plano over repair to my car. I would be happy to provide you with a copy of the report of the air test from the interior of my 2011 Mercedes Benz E550 coupe.