Power Steering Failed Problems of Mercedes Benz GL450

Me and my wife own a 2008 mercedes-benz gl-450. It started generated power steering problem on us since July 2017. During any driving time, when we step the brake to slow down speed, the power steer becomes very hard to turn regardless its on freeway or local street. The steer takes tremendous effort to control on lower speed and makes it specially hard to park. We took the car to a local mechanic for a check up since the warranty has expired. The power steering fluid level was fine and it might encounter a power steering pump failure according to the mechanic. Due to the mechanic's research later on, he discovered that there were a huge numbers of recall for the same power steering problems on the same model, same year of our car. With the suggestion of the mechanic, we checked the recall information on mercedes-benz official website with the VIN. It came out our car is not on the recall list. Then on Feb 6, 2018, I called mercedes-benz recall hot line. The person who I spoke to refused to give me any information but a "no" answer. The same day when I spoke to mercedes-benz customer service, the gentleman named "will"(if I remembered right) was very nice. He told me that he will write a report of my complaint but he was not able to guarantee me anything. We are writing to your department to find out if we still have any justifiable legal right with our vehicle.

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Power steering failure. Dealer resealed rack head assembly and replaced power steering pump. It’s unclear to me how a sealed reservoir and related parts are leaking when it was designed by the manufacturer as part not subject to wear-and-tear deterioration. My research revealed NHTSA campaign id number: 08v682000 but dealer said it did not apply to my VIN.