Table 1 shows one common electronic stability control related problems of the 2010 Mercedes Benz GLK350.
| Problem Category | Number of Problems |
|---|---|
| Electronic Stability Control problems |
Takata recall: good car into south bay mercedes for srs replacement as instructed on recall letter. Service advisor initially told me to pay for diagnostic prior to moving forward, but after I insisted that the issue was related to a recall notice, I was told the replacement of the srs module would be free of charge. After completed, advisor showed me that the warning was no longer active as the problem was fixed; as soon as I left the lot, the srs warning reappeared so I returned. Service advisor instructed me to then pay for a diagnostic as previously suggested because it was unrelated to the recall. Service advisor, roger, would not inspect vehicle any further without collecting payment. On the drive home, car was smoking; discovered oil all over the engine once I arrived at my destination (oil change performed as well). No recourse after contacting south bay mercedes-benz. ; manager not available. I need immediate assistance as this is a safety issue that is not being addressed by mb USA.
See attached letter.
Electrical system warning light came on several times during a return weekend trip while traveling on ih 35 at approximately 65mph for srs control unit malfunction. The message light completely lit up several times and warned that the srs control was malfunctioning and should be taken care of as soon as possible because it could cause great harm in case of an accident or sudden stop. I was very afraid during this return trip and was happy I was less than an hour from home. I immediately called the mb dealer to schedule an appointment to take care of the problem. The dealer confirmed the problem and repaired the srs problem on my vehicle on 8/27/2015. I received a notice by email on December 17, 2015 and additionally received a (important safety recall 2015110002 interim notice to replace srs control unit along with my VIN#, NHTSA recall# 15v711) from the manufacturer confirming the problem on December 28, 2015. And immediately called the dealership to discuss a monetary refund and was told that I must wait for a second letter before they could issue or discuss a refund for the replacement repair I paid for. To date, I have not received any follow up from the dealership . I would like to know when I will receive the second notice and/what other steps are available to be compensated by refund.