general problems of the 2010 Mercedes Benz GLK350

See attached letter.

Received recall notice.

On 4/24/16, a Toyota rear ended me and pushed me into the vehicle in front of me. The damage would have been repairable until my car caught on fire. It looked like it started in the inside above the gas tank area, but the man working at the impound lot the next day said it looked electrical. Either way, the impact should not cause a mercedes to catch on fire. I was on a city street stopped at a stoplight.

Steering wheel lock failure and it is known to be a very common problem on these cars and need to be addressed.

Electrical system warning light came on several times during a return weekend trip while traveling on ih 35 at approximately 65mph for srs control unit malfunction. The message light completely lit up several times and warned that the srs control was malfunctioning and should be taken care of as soon as possible because it could cause great harm in case of an accident or sudden stop. I was very afraid during this return trip and was happy I was less than an hour from home. I immediately called the mb dealer to schedule an appointment to take care of the problem. The dealer confirmed the problem and repaired the srs problem on my vehicle on 8/27/2015. I received a notice by email on December 17, 2015 and additionally received a (important safety recall 2015110002 interim notice to replace srs control unit along with my VIN#, NHTSA recall# 15v711) from the manufacturer confirming the problem on December 28, 2015. And immediately called the dealership to discuss a monetary refund and was told that I must wait for a second letter before they could issue or discuss a refund for the replacement repair I paid for. To date, I have not received any follow up from the dealership . I would like to know when I will receive the second notice and/what other steps are available to be compensated by refund.

We have had continuing problems with the control buttons on the windows,temp controls, lights, etc. Losing their painted covering/delaminating. Mercedes has said that this is an environmental problem due to hand lotion and/or air fresheners and not a defect. We've have many cars over many years and we've never had this problem occur before. Apparently mercedes has recognized the problem and sent a service advisory to their repair entities but they are refusing to acknowledge this as a defect. This is a safety problem as the letters and words on the buttons become illegible forcing the driver to take their attention from road to try and obtain the required action.