general problems of the 2013 Mercedes Benz GLK350

I am reporting a safety issue involving my mercedes-benz glk 350 following repairs performed by an authorized dealership, critz mercedes-benz in savannah, georgia. I brought the vehicle in due to persistent noise when shifting gears and steering-related symptoms. I asked the dealership to fully investigate the cause of the issue and not limit the diagnosis or repair to any single system, as I am not a mechanic and relied on their expertise. I paid $5,674. 90 for the repair. During the process, a service advisor contacted me regarding an additional charge of approximately $800, which I approved to ensure the vehicle was repaired correctly and to avoid any claim that I declined recommended work. After the first repair, the noise was still present. I contacted the service advisor and returned the vehicle. After the vehicle had already been released to me, the dealership’s own technician recorded a diagnostic video stating that a suspension arm was “about to break. ” I have the video and the email containing the link. This confirms the vehicle was returned to me with a serious unresolved safety defect, and I returned it after learning of this issue. The dealership performed additional work and released the vehicle again, but the noise remained. I asked the service advisor to hear the noise in person, after which he verbally stated that “all glk 350s do that. ” I later sent a text expressing my concern, and he replied in writing stating the same. I also have a saved and transcribed voicemail repeating this statement. Since the repair, the condition has worsened. Steering noise continues and braking effectiveness has degraded, requiring longer stopping distance. Because steering and suspension directly affect braking and vehicle control, this presents a safety risk. Due to the expense of the failed repair, I have no immediate alternative transportation and have been forced to continue driving the vehicle. The vehicle is available for inspection.

Brake lines prematurely rusted through and through causing brakes not to work.

The contact owns a 2013 Mercedes Benz Glk350. The contact stated that while operating the vehicle the brake fluid and brake warning lights had illuminated and shortly after adding brake fluid the warning continued to illuminate. The vehicle was taken to the local dealer who diagnosed that the rear brake lines had corroded causing brake fluid to leak and the brake lines needed to be replaced. In addition the vehicle had rusting of the rear subframe. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 94,000.

Sudden loss of brake function with large amounts of brake fluid leaking from the car.

Dealer reported to me that the brake lines are rusted. Dealer reported the lines are painted rather than coated as they were in the past. Vehicle is less than 10 years old so brake line rusting seems unusual.