Mercedes Benz M Class owners have reported 2 equipment related problems since 1996. Table 1 shows the 1 most common equipment problems. The number one most common problem is related to the vehicle's electrical equipment (2 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Electrical Equipment problems |
I purchased this vehicle in may of this year and every month I have been at the service department turning it in for one problem or another. I am assured they are doing all that they can but I have not gone 30 days in a row with a functioning, no problem, vehicle. I purchased a mb because I thought the value and dependability was there. I thought the vehicle would be hassle free and I could enjoy few mechanical issues. I am not spending time away from work which is causing me problems, just to keep this SUV maintained. The defects or issues with this vehicle are becoming an added expense to me and the time away from work is causing me problems. I want a vehicle that is not in the shop once a month. I tried to call the Mercedes Benz customer service line and they referred me back to the dealer. The dealer has done nothing above and beyond their job responsibilites. I am no different than the customer that comes in once every year for regular maintenance. I would think that I would be treated a little differerntly and that someone would want to solve this problem! my husband wanted to trade his BMW in for a new mb but now I think he has lost faith that mb is a reliable, stable vehicle.
I have problems with my check engine light from and faulty oxygen sensor, the car was repaired under warranty. Then I had a hose disconnect and lost power steering prior to the recall on the hose cloamp and I paid the towing and repairs myself. Now I have had a major mechanical problem and on August 5th, my car lost power steering, air conditioning, the battery light came on and then my car began overheating. Apparently the crankshaft broke and it shredded one of the major belts, which damaged the oil pan and water pump. I immediately pulled over and had the car towed 20 miles to the dealer. The bill is going to be $3000. I saw a similar complaint on the NHTSA web site. I am concerned that other consumers may have similar problems and may not be able to pull over safely, not to mention the cost of repairs.