Mercedes Benz Metris owners have reported 6 service brakes related problems since 1996. Table 1 shows the 1 most common service brakes problems. The number one most common problem is related to the vehicle's service brakes (6 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The contact owns a 2018 mercedes-benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21v-042 on sprinter vans. Sensor failure disables most safety features of vehicles including abs, blind spot warning, assisted steering, and other safety features. The failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway speed again in September 2022. Contacted dealer and was informed they are not scheduling maintenance appointments at this time and would not reimburse the cost of repair by an outside mechanic. They would also not acknowledge whether the vehicle is safe to drive and would not give an estimate on when they would be able to schedule a service appointment. They recommended transporting the vehicle to another city for service but implied they would not reimburse costs of doing so. Having most safety systems dependent on a poorly designed part with a high failure rate is not acceptable.
2016 vehicle with approximately 72000 miles. While attempting to stop, vehicle had complete brake failure, brake pedal locked in place and unable to move. Safely pulled to side of road and shit engine off. Upon restarting the brakes went back to normal. This sequence happened 6times over the course of 3 days. Vehicle was taken to dealership. Dealer diagnosed as brake booster pump faulty. Currently waiting on quote for repairs.
Two failures of wheel speed sensors. Right front was first and just caused the computer to shut down anti lock breaking system. Most recent was left rear and caused transimission to go into “limp”.
This vehicle is equipped with electronics stability control (esc) which includes crosswind assist. The crosswind assist is the source of the safety problem. The crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediately brake one side or the other causing the vehicle to quickly and unexpectedly lurch to one side or the other. I've experienced this multiple times and it has the potential for causing serious accidents. I communicated this complaint to my mercedes service tech. It is a known problem on both Metris and sprinter vans. It cannot be disabled from esc. I was shocked to find out this has been reported to mercedes multiple times and there has been no corrective action. If this defect has not killed anyone yet (that we know of) it certainly will. Even though there are not that many merceds vans on the road in the us this problem is very serious and needs to be addressed quickly. Please update me on this problem as soon as possible. I am very uncomfortable driving this vehicle in its current condition.
Engine on and vehicle parked for 10 minutes with parking brake applied. Leaving from a parked position with engine running, parking brake released, I shifted from park into drive but the vehicle showed I was still in park. Could hear transmission shifting from p to d and to r but no information feedback. Eventually I found that I could engage in reverse, neutral, park, and drive but only park was showing on display. I tried restarting the van but it didn't change. Received errors for turning car off while in drive even though I was in park. I ended up driving with the car in "park" for about 100 miles to my destination. During the drive, there were lots of errors mainly the speedometer would not work ( had power but only said 0 mph). The tachometer remained at ~800rpm regardless of actual rpm. The gas gauge wouldn't work. Numerous errors occurred with the active braking system (alarm only). The srs defective indicator remained on the entire drive. When I reached my destination (gas station), shifted to park. I turned the car off again and completely disconnected everything electrical and let the van sit for ~5 minutes. The errors cleared when I restarted and the speedometer/tachometer/gas/srs all worked but I had a new check engine light activated. The only message was still related to srs but the cel stayed on even after acknowledging the service message. After about ~200 miles and 3-4 restarts the cel cleared and everything worked properly for the remainder of our trip (about 1000 miles round trip). Later, I was able to recreate a similar system malfunction when applying the parking brake. I've since been able to conjur random errors all related with safety systems and the park/drive/reverse scenario 50% of the time after applying and releasing the parking brake. The errors only happen after activation and release of the parking brake (so far to this day).