general problems of the 2007 Mercedes Benz ML350

Received recall notice dated August 2022. Phoned local Mercedes Benz of chicago on 1520 w. North avenue and Mercedes Benz of chicago service center on 949 n. Elston Ave. Scheduled a mobile inspection multiple times but they never showed. I was instructed to contact brake booster hotline to have them tow the vehicle but tarek at this company informed me that I needed to coordinate a date/time with mb dealer to accept the vehicle upon towing. Left a couple of messages with maya at mb dealer to coordinate appointment for towing company to tow the vehicle but have not received a response. I phoned mb dealer again today and spoke with jenny who informed me that she would notify the manager, vince. Jenny informed me that the vehicle cannot be serviced even if it is towed to their dealership. Her experience has been that they have been unable to service these vehicles from this particular recall. This recall issue has continued to go unresolved and the recall notice clearly states that owners are advised not to drive the vehicle until inspection is performed. The vehicle has not been driven for many months and we are currently just waiting for any response from Mercedes Benz.

The contact owned a 2007 mercedes-benz Ml350. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and the vehicle failed to stop. The contact stated that his son had to apply pressure and pump the brake pedal multiple times to coast the vehicle to a stop however, the vehicle failed to stop. As a result, the contact’s vehicle crashed into a pole. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then stated that she received NHTSA campaign number: 22v315000 (service brakes, hydraulic). The dealer nor manufacturer was notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2007 Mercedes Benz Ml350. The contact stated while driving approximately 40-50 mph, the vehicle started shuddering and lost stability. The abs warning light and an unknown warning light was illuminated. The contact stated she veered to the side of the road and then drove the vehicle to her residence at a slower speed. The vehicle was taken to an independent mechanic who diagnosed that the abs system and the power steering system had failed. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 132,945.