general problems of the 2013 Mercedes Benz ML350

Power steering motor snapped from the casing while driving. Seems like a defective casting.

I brought my mercedes to an independant mercedes specialist for a lubrication service. They noticed a bolt broken from the steering gear. They gave me the information contained in mercedes campaign no. 2019080019 and told me I should contact my local mercedes new car dealer for warranty repairs. Why isn"t this a recall?.

I was driving my mercedes in atlanta, georgia and had only minutes gotten off of an extremely busy 400. Within a few minutes of exiting my power steering completely went out. I was 80 miles from home and had a car full of young women. I shutter to think what could've happened barely 10 minutes sooner. The car was towed to rbm of atlanta where I was given an almost $6000 estimate. The car only had 27,000 miles on it. I bought it with approximately 18,000 miles on it . As I began researching and price shopping I was informed by several mechanics that this particular power steering equipment had been faulty for years. Unfortunately I didn't buy it as a precertified vehicle so there was no warranty. I was really astonished that a car with such low mileage would have such major problems. The part numbers have been changed several times and each mechanic expressed concern that there had not been a recall. Rbm and mercedes adjusted the price to get it to almost 4,000 which is still unacceptable for the consumer to pay when clearly the equipment was faulty. I also tried to address the fact of getting the same equipment put back in the car. I fear for my safety as well as other unknowing individuals. I hope a life doesn't have to be lost for mercedes to step up and take responsibility for an inferior part. Thanks for your time and consideration with this matter.