Sun/moon Roof Assembly Problems of Mercedes Benz S550

The contact owns a 2017 mercedes-benz S550. The contact stated while driving 60 mph and closing the sunroof, he heard a cracking sound and the sunroof failed to close properly. The contact stated he attempted to open and close the sunroof however, the sunroof only partially closed. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the failure was similar to the failure mentioned in NHTSA campaign number: 21v197000 (structure). The contact was then referred to the NHTSA to file a complaint. The manufacturer was not notified of the failure. The failure mileage was 38,000.

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The contact owns a 2015 mercedes-benz S550. The contact stated that the vehicle was taken to the dealer to be serviced under NHTSA campaign number: 21v197000 (structure) and the dealer declined to service the recall because the sunroof panel was glass and not plastic. The manufacturer was made aware of the dealer's refusal and contacted the dealer. The manufacturer stated that the dealer would repair the recall. The contact stated she called the dealer again however, the dealer declined to remove the bonding adhesive and replace the front panel per the recall. The failure mileage was not available.

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