Steering Problems of Mercedes Benz SL550

The contact owns a 2013 mercedes-benz Sl550. The contact stated while driving at an undisclosed speed, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the steering rack needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 16v899000 (steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 60,000.

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Our power steering went out all of a sudden. We took this to our mechanic who said it was a recall for the power steering. Fletcher jones mercedes' looked at the vehicle did a computer update recall and said the power steering is not covered. The car is very unsafe and we need this fixed.

The contact owns a 2013 mercedes-benz Sl550. The contact stated while the vehicle was being serviced at a tire shop, he was informed that the power steering assist warning light was illuminated. The steering wheel became difficult to turn. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the steering assembly needed to be replaced. Upon investigation, the contact associated the failure with NHTSA campaign number: 16v899000 (steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

Steering wheel stuck in up position. It would not adjust to the preset upon entering the vehicle. Found a fix online turned off the easy entry/exit feature and had to slap the wheel downward to get it unstuck. If this happens in motion it could lead to loss of control and driving with the wheel in full up position blocks the instruments.

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My car was manufactured in 12/12. I took my car in last year because suddenly my power steering quit working on me. My husband man-handled the steering and drove it 70 miles to the nearest dealership in lubbock, TX. They said it was a computer error and hooked up a device and said they updated the computer software, no parts replaced. Today, suddenly my power steering quit working again. I read online there is a recall but my VIN doesn't show up as recalled. I can't drive it because no power steering but more importantly it says it can catch on fire. The vehicle was in motion, leaving our 1/4 mile driveway and turning. I refuse to go in and have them do a computer reset and not replace the part that could catch on fire, becauses my VIN is not on the recall list. This is twice in less than one year.

My car had 30,000 miles on it when the steering mechanism quit working up and down. It turns out the problem is in the form of improper installation. There was nothing wrong with the part. Part no. 231 460 02 31. This problem occurred at the factory. The technician over shot the adjustment length on installation, causing the power steering wheel adjustment up and down to occur intermittently. It gets stuck in the up position making it very difficult to exit the car, especially if you are a big person. All my husband had to do to fix it was readjust the length and it was fixed. There are thousands of complaints where owners are paying for new parts and installations and there is nothing wrong with the original part. Unless you fixed it yourself you would not know this. Please look into this as I had to pay for a part $160. 65,$140 diagnosis fee, and my husband had to take 4 hours of his time to fix something that was improperly installed at the factory. Car in all stages of movement.