general problems of the 2001 Mercury Cougar

The contact owns a 2001 Mercury Cougar. The contact stated that the vehicle stalled while driving 60 mph. The vehicle restarted after waiting a few moments. The failure recurred on an intermittent basis and occurred more frequently over time. The vehicle was taken to an authorized dealer and was repaired under the recall associated with NHTSA campaign id number 04v421000 (fuel system, gasoline). The failure began to recur approximately three months later. The vehicle had not been taken back for additional repairs. The contact also stated that fuel system failures led to an alternator failure, which drained the vehicle's battery. In addition, the contact stated that the sunroof was jammed and would not longer open. The manufacturer was made aware of the failures and offered no assistance. The failure mileage was 90,000.

The contact owns a 2001 Mercury Cougar. While attempting to make a turn and/or when driving forward, the vehicle shuts off. The failure occurs intermittently and at various speeds. The vehicle must be restarted and operates normally until the next occurrence. No warning lights are illuminated prior to the failure. The failure was included in a recall for the fuel system, gasoline, but the contact had the recall repair performed two years ago. The manufacturer informed her that since the repairs were made under the recall, she would be responsible for the cost of the new repairs. The recall number was unknown. The failure mileage was 102,000 and current mileage was 109,000.

Consumer was not informed of two recalls on the 2001 Mercury Cougar. Recall campaign# 04v421000. The consumer requested money back for the out of pocket repairs.