Door problems of the 2001 Mercury Grand Marquis

The contact stated that the right passenger door on 2001 Mercury marquis will not stay open long enough to get in and out of the car, it flopped back and forward. She had it at dealer for service in 5-04, and they adjusted it. On 9-18-05 the door came back, and hit the contact in the shoulder. Her shoulder was black and blue, and she could hardly move her arm up and down for three days. On 9-25-05 the dealer told her that it was the design of the car, and there was nothing they could do about it. Also, she talked to the manufacturer , and they told her the same thing.

Consumer stated there was a rattling noise coming from the engine when cold, dealer informed consumer the timing gear needed to be replaced, also the dashboard vibrated, however dealer stated nothing was wrong, the trim panel was loose on the door, the left front door closed too hard, the vehicle would lean to the left and there was a noise coming from the front of the vehicle when turning a corner, dealer replaced the front frame supports, the instrument cluster was scratched, the steering column trim was replaced, the radio had a poor reception, there was a pulsation coming from the brakes, however the dealer could not duplicate the problem. Ph.