Power Steering Failed problems of the 2008 Mercury Grand Marquis

The contact owns a 2008 Mercury Grand Marquis. The contact stated that while driving approximately 5 mph and attempting a left turn, a loud abnormal noise was heard from the vehicle as the power steering assist failed. The contact lost steering control of the vehicle and crashed into a ditch, causing the air bags to deploy. The contact sustained injuries to the left hip and right leg. A police report was filed of the incident. The vehicle was towed to an independent mechanic, who diagnosed that the vehicle was destroyed and could not be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,000.