One problem related to steering column has been reported for the 2010 Mercury Grand Marquis. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2010 Mercury Grand Marquis based on all problems reported for the 2010 Grand Marquis.
On 11/14/18 I received a "regional program 13r01" letter concerning my vehicle. It indicates "in states where heavy road salt is used, severe corrosion of the joints on the lower intermediate steering shaft can result in a steering column separation, leading to a loss of steering control, increasing the risk of a crash" (see attachment). On 11/14/18 I visited a Ford dealer for inspection, and they were unwilling to perform the necessary repairs listed in the letter (see attachment). On 11/15/18 I phoned Ford motor company customer relation center at 866-436-7332 listed in the letter. I spoke with a representative named "len". I informed len I currently reside in California, however I may be relocating with the vehicle to the washington d. C, maryland region. I requested the repairs be made as a one time good faith gesture. Len informed me the "regional program 13r01" was voluntary, and to be implemented on vehicles at Ford motor company's discretion. Len was unwilling, and unable to offer any assistance. I understand Ford motor company is look out for their bottom line. However, it feels like they're doing so while putting my family's safety at risk. I would like to request any assistance, you are authorized to provide. Steve choy 1900 rehrmann drive dixon, CA 95620.
| Steering problems | |
| Steering Column problems |