Carrier/rack problems of the 2008 Mercury Mariner

I purchased this vehicle used last year. My vehicle starting having long shifts and would stall on me when at low speed. I took it to shop and there was a recall on the transmission fluid cooler that can develop a crack in the tube and ultimately cause your transmission to go bad. I was told to call Ford for the repair of the tube. I was told that the recall wasn't for my car (VIN specific) although the recall was for 2008 Mercury Mariners. I don't understand what they wouldn't honor my vehicle if mine is a 2008 Mariner and has the problem that is in the recall. I was also told that although I just purchased the auto that if if it I had any expired recalls on it that it wouldn't be fixed. I asked to speak to manager or supervisor and she said it wouldn't help. This is a Ford policy and it won't be changed.