general problems of the 2010 Mercury Mariner - part 1

45 problems related to steering have been reported for the 2010 Mercury Mariner. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2010 Mercury Mariner based on all problems reported for the 2010 Mariner.

1 Steering problem

Failure Date: 05/01/2025

Power steering assist fault went out with no warning. Now steering wheel is locking up while driving. Also when trying to gain speed the vehicle bogs out.

2 Steering problem

Failure Date: 12/21/2023

The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 mph and attempting to park the vehicle, the power steering became inoperable. The power steering failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA campaign number: 14v284000 (steering). The failure mileage was unknown.

3 Steering problem

Failure Date: 10/25/2023

The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The eps warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 65,000.

4 Steering problem

Failure Date: 10/01/2023

The power steering assist is malfunctioning and it is available for inspection upon request. The steering wheel is very difficult to turn, it's as if the power steering assist is keeping the wheel from turning. No, but I spoke to someone at Ford and they said that it sounded like my car should be in the recall that was announced for my vehicle type but my VIN was not included in the recall. My car has not been inspected by anyone but it says right on the dash board digital display that there is a "power steering assist fault". Ford does this with many vehicles they recall, a lot of vehicles that should be included in the recalls are not and we're supposed to foot the bill for their lack of concern for public safety? it's going to cause an accident but it's my only working car and I can't afford to pay for their mistakes. How many have died due to their negligence I'm wondering.

5 Steering problem

Failure Date: 06/19/2023

I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "check fuel lines. " it also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.

6 Steering problem

Failure Date: 03/21/2023

The contact owns a 2010 Mercury Mariner. The contact stated that the power steering fault warning light was illuminated. The power steering assist had failed which made the vehicle difficult to steer. The contact stated that the power steering fuse lines were replaced; however, the failure persisted. The dealer was contacted, and the contact was informed that the VIN was not included in NHTSA campaign number: 14v284000 (steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.

7 Steering problem

Failure Date: 10/21/2022

The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA campaign number:14v284000 (steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.

8 Steering problem

Failure Date: 06/01/2022

The contact's mother owns a 2010 Mercury Mariner. The contact stated while her mother was driving 45 mph, the steering wheel became difficult to turn. The driver stated the tire pressure and the power steering warning lights were illuminated. The driver was able to park the vehicle on side of the road. The owner took the vehicle to the independent mechanic and associated the failure with NHTSA campaign number: 14v284000 (steering), however the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 115,437.

9 Steering problem

Failure Date: 03/07/2022

The power steering assist fault it just stopped working. Very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online.

10 Steering problem

Failure Date: 02/27/2022

My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my ac compressor does not work my car is just not safe.

11 Steering problem

Failure Date: 01/07/2022

The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA campaign number: 14v284000 (steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.

12 Steering problem

Failure Date: 01/02/2022

"power steering assist fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA VIN lookup program.

13 Steering problem

Failure Date: 12/12/2021

Lost of steering control because of power steering failed. And caused elec. System to go nuts.

14 Steering problem

Failure Date: 05/02/2021

Steering power fault light came on steering difficulty.

15 Steering problem

Failure Date: 01/31/2021

The contact owns a 2010 Mercury Mariner. The contact stated while driving 5 mph, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with NHTSA campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The contact was informed that the VIN was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.

16 Steering problem

Failure Date: 09/29/2020

I'm very upset and on the verge of tears! as I pulled out of the bank yesterday, I made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! on July 21, 2014 I took my car to freedom Ford in mcalester, ok for recall #14s05. I was told the models would be updated to " power steering assist fault! so afterwards I left on my merry way knowing that I would never have to worry about this issue again! wrong! is there anything Ford can do to back up what they said? they said updating the modules would "prevent" this from happening? why didn't they just say that in a few years it will happen so be careful?? I"m so upset! please help me! I cannot afford to buy the $1,600. Part that Ford says I need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!.

17 Steering problem

Failure Date: 08/12/2020

Tl- the contact owns a 2010 Mercury Mariner. The contact stated that the steering lost power and was difficult to turn. The check engine light illuminated. The contact called the Ford Lincoln of queens service center dealer, located in queens, new york, (888) 705-7067, and was told that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 185,000. Fe.

18 Steering problem

Failure Date: 04/29/2020

Has my grandma was driving down the highway going 60 mph the streering wheel locked on here and wasn't able to move it. Luckily she was at the last lane and able to get on the emergency lane and not car hit here. I did research on this and it said that many other year make and models had a recall. For some reason they didn't do a recall on all of them just some some done at some parts of the state when they are all made for the same company. If you can let me know how or why her SUV ain't under the recall. If she didn't have that bit of luck that day she could've be injured very bad and injured others as well for the steering wheel just to lock while driving. This happen in san antonio TX on highway 35. ## #vpic# 1 - check digit (9th position) does not calculate properly; 3 - VIN corrected, error in one position (assuming check digit is correct); 14 - unable to provide information for all the characters in the VIN. #vpic#.

19 Steering problem

Failure Date: 04/23/2020

The other day my grandmother streering wheel locked on her Mercury as she was driving down the highway going 60 mph. Thank god she was able to stop the car with out getting hit. I did some research on this make and model and they have a recall on this problem just not with the vehicles just depends on where it was made. Which I thing is wrong if they have many recalls in the same make and model they should have them on all of them. .

20 Steering problem

Failure Date: 01/04/2020

On my dash it's says "power assist fault" I've done some research and it seems there have been tons of these Mercury's recalled because of the power assist fault going out and vehicles loosing control of there vehicles. My vehicle is a few months shy if meeting the date in which these Mercury's were recalled. I think it's a huge safety risk. And beings in a single mother of 2 little girls I think maybe my Mercury should be fixed. Mine is legit messed up. I can barley turn it. The power steering is all jacked around and its causing other issues. Such as not my car needs aligned. I wanted to know how come mine is messed up but because of just a few months mine doesn't have the recall. Please help me keep my kids safe. Thank you I'm located in scottsville ky 42164.

21 Steering problem

Failure Date: 10/15/2019

Vehicle's electronic power steering turned off in the middle of driving, turning on highway, this has happened 3 times, seems like when the heat is on. Recall 14s05c shows up in service records from this car. Works was done my mahopac Ford, mahopac, NY. Reflash ic and pscm. This recall was apparently addressed, but the problem has come back. I just bought this car used two weeks ago. It did not have this problem until I turned the heat on. Not sure what to do.

22 Steering problem

Failure Date: 05/29/2019

Power steering went out. There was a recall I see but for some reason mine isnt covered. Its a 2010 and just turned 70k miles. I see this is common but cant find a fix online.

23 Steering problem

Failure Date: 02/07/2019

Tl-the contact owns a 2010 Mercury Mariner. The contact stated that their power steering went bad. The contact had to use more power than usual to steer the vehicle. This is a distraction and makes it difficult for the contact to drive. No warning light illuminated. However, a message popped up on the dash board saying "power assist fault". The vehicle was not towed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Jw.

24 Steering problem

Failure Date: 02/01/2019

Power steering assist fault happens while driving recall should be extended to cover more vehicles.

25 Steering problem

Failure Date: 01/28/2019

Tl the contact owns a 2010 Mercury Mariner. While driving various speeds, the steering wheel seized without warning. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.

26 Steering problem

Failure Date: 01/10/2019

It happened about once a month, I would have no power steering when in traffic, in motion, turning for about 3 - 5 seconds, then back to normal steering. I didn't know about any recall at the time. Then while in motion, turning into traffic power steering stopped completely, with message "power steering assist fault" I looked online, and found out about the recall. Dealer says steering recall was completed but I was never notified when. The problem has never stopped for me. Now it is a permanent problem, and dealer says no warranty, no recall. Can I force the dealer to re-do the recall somehow?.

27 Steering problem

Failure Date: 12/04/2018

When I am driving turning the wheel it make a loud clicking sound.

28 Steering problem

Failure Date: 11/26/2018

My car has a malfunction with the power steering assist. It went out of my on the freeway coming home from glendale, az to riverton, ut. It was so scary and so difficult to get home! my mechanic informed me there was a recall on this part. However, somehow my VIN is not showing this recall even though it is the exact year, make and model affected. After doing some research it turns out that Ford only recalled a fraction of the vehicles that was manufactured with this faulty part. How are they only accountable for some of the vehicles affected? clearly I have the same faulty part in my vehicle. I've called every dealership in the valley trying to find information on why it is a "lottery" on who gets the recall fixed and who doesn't. They have basically all told me to get stuffed. I can't drive my car and the part if very difficult to find outside of the dealership, who I do not want to go through after having them refuse to correct an issue that has a recall associated with it. Fords recall 14s05.

29 Steering problem

Failure Date: 10/26/2018

Power steering suddenly stopped working while I was driving. The vehicle is extremely difficult to navigate but I was able to pull off the road to a safe area. After shutting the car off for 15 minutes and restarting the lack of power steering remained, but there was now a message saying "power steering assist fault". This car has several other electrical problems with regard to the a/c & blower, and also the drivers side window and dome lights work sporadically.

30 Steering problem

Failure Date: 02/15/2018

My 2010 Mercury Mariner I recently purchased suddenly became extremely difficult to steer requiring alot of effort to turn the vehicle. Luckily no accident occurred. I later found a safety recall on the NHTSA website that stated this could happen with this vehicle and that Ford would repair the problem free of charge. When I called Ford/Lincoln they said that this vehicle had been looked at a few months ago and had not displayed this problem as of then so no parts were replaced. Now that it actually has displayed the lack of steering problem that the recall states it could, Ford says they don't have to fix it now because they already looked at it before it did it. . . What??? I am hoping you at the NHTSA will help me to get Ford to follow through on honoring their safety recall with my vehicle as the recall states that Ford is responsible for the cost of repairs to fix this issue with the steering that my vehicle is experiencing. Obviously since my vehicle did exactly what the safety recall said it could do, Ford did nothing to correct this problem when they claim to have looked at it before. Therefore, Ford should still be required to honor the safety recall and correct this issue. Thank you.

31 Steering problem

Failure Date: 11/10/2017

Power steering assist lite up on dash board. Power steering went out. Can not steer car as I attempted to turn and drive out of parking lot. Parked car and not driving car.

32 Steering problem

Failure Date: 10/03/2017

While driving west on I-80 at night at 75mph in wyoming the vehicle experienced a sudden loss of power steering without notice. A Ford dealer says the epas system failed and has to be replaced by the owner for $800. This occurred even after the Ford epas pscm recall reprograming was performed in 07/2014.

33 Steering problem

Failure Date: 02/15/2017

The contact owns a 2010 Mercury Mariner. The contact stated that the steering wheel became difficult to turn and the power assist warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The contact mentioned that the failure was previously repaired, but recurred. The manufacturer was notified. The failure mileage was 123,300.

34 Steering problem

Failure Date: 02/02/2017

The contact owns a 2010 Mercury Mariner. While reversing out of the driveway, the steering wheel seized and the vehicle became difficult to steer. In addition, the electrical power steering assist warning indicator illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

35 Steering problem

Failure Date: 12/05/2016

Original owner: the vehicle would was parked without issue yesterday. Backed it up this morning and there was no power steering. Shut it off and tried again and there was still no power steering. On the third attempt, the power steering returned and I very cautiously drove it to the dealership. There were no error messages displayed or warnings while it was out. (change oil reminder was lit). Dealership ran diagnostics and tried to recreate the issue without problems. This vehicle was built in the kansas city plant during the time of the recall from oct 2014, but for some reason, the VIN is not included. Authorized Ford dealership recommended "based on concern only" to "replace the elec. Steering torque sensor and recalibration. " I don't feel safe driving this or selling to someone else, even with the repair!!.



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