Table 1 shows one common gasoline fuel system related problems of the 2011 Mercury Mariner.
| Problem Category | Number of Problems |
|---|---|
| Gasoline Fuel System problems |
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the insurance provider of an unrepaired recall, under NHTSA campaign number: 16v777000 (fuel system, gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost significant motive power and failed to accelerate above 10 mph. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, it briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to customer satisfaction program 13n03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 116,000.