Horn Assembly problems of the 2001 Mercury Marquis

The contact owns a 2001 Mercury Marquis. While shifting into park, the contact attempted to sound the horn, but was unsuccessful. A crash occurred, but there were no injuries. The dealer stated that the horn in the vehicle was designed to be difficult to find. The contact wants to know if the horn is located under the horn symbol or under the air bag. He has to remove his hands from the steering wheel in order to blow the horn, which takes a lot of effort. He feels that it is a safety hazard that the horn does not work. The failure mileage was 28,000 and current mileage was 29,414.