general problems of the 2005 Mercury Monterey

I purchased my 2005 Mercury Monterey in Feb/March 2018, in July of 2018 I go out to start my van to leave and nothing happens wont start, so we look under the hood every thing seems fine, I call the tow truck to have it towed to the shop, oil spills out all over my driveway, there is a huge hole in the engine, so we had a used engine put in March 2019, sept 2019 I go to start my van and nothing, this time I get out and notice a huge puddle of oil. . We get down to look to see why and yet again there is another hole in the "newer" engine!.

Tl the contact owns a 2005 Mercury Monterey. The contact stated that the service engine warning indicator illuminated while shifting from park into reverse. In addition, the vehicle lost power without warning. The vehicle was unable to be driven. Rivertown Ford (1680 whittlesey rd, columbus, GA 31904, (706) 653-7420) indicated that the power train control module needed to be replaced and that the part would need to be ordered. In addition, it was stated that water intrusion caused the failure. The vehicle was not included in a warranty campaign. The contact referenced NHTSA campaign numbers: 06e056000 (fuel system, gasoline) and 12v006000 (power train) as possible causes of the failure. The manufacturer was notified. The VIN and failure mileage were not available.

I received a recall notice - 11s25/NHTSA recall 12v-006 in March, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in June. Waited. Called dealer and Ford - parts now will be in the end of June. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then July came and went - no parts. August - I receive a letter from Ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my Ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is September 4. Labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to r&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829. 60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to Ford for "potentially" reimbursement, (by a Ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2005 Mercury Monterey. The contact stated that the vehicle completely shut down several times while driving between 10 and 45 mph. There was no power in the vehicle when the failure occurred. Occasionally, the vehicle would restart on its own and other times he had to wait a few minutes before it would start. On two occasions the vehicle had to be towed. There were no warning lights prior to the failure. He took the vehicle to the dealer four times and was told that they could not retrieve any codes to pinpoint the failure. Many components (sensor computer chips, engine detox and all the spark plugs) were replaced but none repaired the failure. He called the manufacturer and received no response to-date. The vehicle identification number was not available at the time of the complaint. The current mileage was 70,162. The failure mileage was approximately 68,000.