Six problems related to engine and engine cooling have been reported for the 2002 Mercury Mountaineer. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Mercury Mountaineer based on all problems reported for the 2002 Mountaineer.
I purchased a 2002 Mercury Mountaineer on 4/11/2011. As I was driving it home from the dealership, the same day, I noticed some black smoke coming out the back of the car. There were no messages that came up in the message center window so I had no clue what was happening. As I looked back up from the rear view mirror, I noticed a first responders truck next to the drivers window who was yelling " get out of the vehicle, its on fire!" immediately I pulled over and my mother and I had to jump from the vehicle because the entire engine area was engulfed with flames. I was injured while I was fleeing from the vehicle. The fire department and state troopers were enroute and my vehicle was hosed down and towed. I almost died in this vehicle because of the rear differential going out on it. This vehicle type has had many problems with this part and their customers should be compensated! this car is a fire hazard! if I would have had my 3 small children in their car seats I may not have been able to get them all out in time. Compensated!!.
Just left the highway and ended up at a red light traffic signal and one the light turned green, I went to drive off and a loud boom I could hear coming from under my hood, as I looked in my rear view mirror a semi truck started honking its horn and slammed to miss hitting from behind. I went to pull to the side the road but truck was jumping all over and I had to pull in front of cars turning which I smelt a smell like something burning. The spark plug had ripped from its socket, it had happened the first time 1 year ago now 2nd one, repairman says he sees this all the time with my vehicle, " Ford is helping putting my kids through college with these problems from your year" wow, I thought Ford got, paid, repairmen got paid, and I'm the only one taken for a ride of a lifetime. Not right is it.
Just left the highway and ended up at a red light traffic signal and one the light turned green, I went to drive off and a loud boom I could hear coming from under my hood, as I looked in my rear view mirror a semi truck started honking its horn and slammed to miss hitting from behind. I went to pull to the side the road but truck was jumping all over and I had to pull in front of cars turning which I smelt a smell like something burning.
Consumer called and requests several times for certain parts. It has been several months and dealer has not responded. Consumer was waiting to get vehicle serviced.
The service dept. States that the wiring is bad. After replacing the wiring the problem still exist. I'am afraid to drive this car if the wiring is bad theres a chance that the car will catch a fire.
While driving or idling vehicle will cut off without warning dealership cannot locate cause of problem.