Hatchback/liftgate Lock problems of the 2002 Mercury Mountaineer

Mercury moutaineer 2003, the hatch of the car just came down and hit her, she jumped back and the door continued to close and the window shattered. Contact learned that the car door has a safety recall and took it to the dealership for repair. Contact was told that the safety recall had already been repaired on her car and that she would have to pay to have it repaired again. Contact wants to know what she can do now. Doesn't feel she is responsible because it is a safety recall.

Rear lifgate latch failure. Unable to open rear liftgate in event of an emergency. Also rear glass liftgate pistions that hold up window within liftgate failure, lower onto persons head.

When shutting my rear hatch on my 2002 Mercury Mountaineer my lift cracked underneath the window. When I contacted Ford they said that I would have to pay for this - I could not afford it. Then my hatch was harder and harder to close. One day while trying to shut it the entire window and hatch fell on my head the latch came undone. Now I hear the cylinder are a defect what about the entire hatch. This whole unit is a defect.