general problems of the 2004 Mercury Mountaineer

My son was driving to work on August 6, 2015. Something happened, and he ran off the road and hit a tree. At that point the airbag cover flew totally off, instead and falling down as it is supposed to. The cover itself gashed my sons forehead from left to right, and he lost his right eye. This is a terrible accident. The airbags came out so fast that they had burn marks on them. These airbags were supposed to save peoples lives instead of mangleing their faces. Someone needs to be responsible for this horrific act.

The contact owns a 2004 Mercury Mountaineer. The contact stated that while driving 60 mph, the driver and passenger's side curtain air bags deployed erroneously. The contact sustained injuries to the back as a result. A police report was filed. The vehicle was towed to a dealer where the technician diagnosed that the air bags needed to be replaced and reset. In addition, the liner around the windows and the safety control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure was 107,000. . . . Updated 03/07/14.

The contact owns a 2004 Mercury Mountaineer. While idling at a stop light, the air bags deployed without any prior warnings. An inspector from the insurance agency concluded that the failure was caused by a manufactures defect. The manufacturer was notified, and a representative requested the control restraint module from the dealer to investigate the failure. No repairs were made. She was awaiting a response from the manufacturer. The failure mileage was 60,000. Updated 11/13/09. The front and rear air bags deployed. Updated 11/16/09.

My 2004 Mercury Mountaineer has a crack in the lift gate that appeared a year after I brought it from the dealership. At first I thought it was something I might have done but every one I ran across has the same identical crack in the same area. People I spoke with said it just showed up one day. Is there a recall on this defect?.