Front Suspension Coil Spring problems of the 2000 Mercury Sable - part 2

Got recall notice last August on guard springs on front of car, and it is now may and he can't get anyone to fix his car. Dealer keeps telling him they do not have the parts yet. Called manufacturer and they did not offer any help either.

Consumer feels that the front coil spring recall 04v332000 recall repairs were not sufficient enough to correct the defect. The failure could still occur and result in a crash.

Consumer received, NHTSA recall 04v332000 regarding coil spring. Dealership still does not have the parts available to conduct recall repairs. Floor manager indicated to the consumer not to call until December when they expect the parts to arrive. The manufacturer will only replaced the faulty coil springs if they break. For now they plan to install protective shields around the springs to keep road salts off them and to prevent them from puncturing a tire if it breaks.

I received a notice of recall on my 2000 Mercury Sable. The recall is for the front coil springs which could potentially fracture and puncture a tire resulting in a crash without warning. This is recall number 04s17. I received the recall notice on 8/9/04. The correction for this defect is to install protective shields on the vehicle to protect the tires. The effective date of the recall is December 2004. Ford/Mercury indicates that they are unable to correct this defect until December 2004. In the meantime, owners driving these vehicles are risk if a coil spring(s)should fracture and puncture one of the tires while driving at highway speed. This could result in a potentially fatal crash. Why is Ford/Mercury putting it's customers at risk? the NHTSA logo says "people saving people". Why is the NHTSA permitting Ford/Mercury to delay correcting this defect for four months and putting so many lives at risk? the same type of defect occurred in 92-93 Mercurys and in my 1992 Ford taurus. Mr. Grub called the vehicle safety hotline Dec-13-2004, stating the the dealership is unable to identify when parts will be available. The manufacturer is apologetic, but still unable to address the dealer having no parts as stated on the letter for December 2004. He received the recall letter in August 2004.

The front coil spring on the front driver's side of the vehicle failed. Recall campaign:04v332000 the dealer did not have the parts needed to complete the service. The parts will not be in for a couple of months. The coil spring broke while the consumer was driving at a low rate of speed. The coil spring destroyed the new front driver side tire.

The manufacturer refuses to replace the recalled coil springs unless they break.

Front left coil spring failed which ruptured the tire and damaged the rim. A week later the consumer received a recall letter. Recal #04v332000.

While driving 8 mph turning a corner, the left front coil spring failed and punctured the tire. This occurred one week prior to the consumer receiving the recall letter for the coil spring from the manufacturer. Nhtsa recall campaign 04v332000. The dealer has not received authorization from Lincoln/Mercury manufacture to replace the rim and tire.

While driving at 40 mph the consumer heard a loud noise coming from the front of the vehicle. After driving a half mile the consumer heard the noise, and smelled burning rubber. The consumer drove the vehicle to the dealership, and the mechanic determined that the left coil spring on the driver's side broke. (11/23/05).

I have a 2000 Mercury Sable in which a safety recall notice (04s17) was issued. A week before the safety recall was issued for the front springs a rear spring of mine had snapped, causing a deep groove on the inner wall of the rear tire. I had to have both rear springs replaced as well as a brand new tire. I was told by Ford in June of 2004 that I would be reimbursed for the parts, labor, and replacement tire. As part of the safety recall instead of replacing the faulty springs they are installing "protective spring shields". This is now March of 2005 and I still have not been able to get the "protective spring shields" installed because of lack of availablity, and Ford is now telling me that they will not reimburse me for the rear springs, which are obviously as defective as the front.

The left front coil spring broke, while the vehicle was stopped at a traffic light. When this occurred the suspension dropped. Both springs were replaced.

While backing out of the garage, the front driver side tire blew out without warning. The dealer stated that the coil spring had failed. The front spring had broken. Both front coil springs and strut bearings were replaced.

My car was sitting in the garage, and when I put it in reverse to go to my drs, a loud bang happened, left front side of car went down, I thought it was a flat tire, but upon inspection by the garage, I was informed that the coil spring had let loose and flew thru the tire, flattening it!. This is unacceptable to me, as my car is a 2000 Mercury Sable, it has only 14,565 miles!!. Also , the dealership, sherman Ford, westfield,NY, I was treated as I was dirt!, to the extent, my bill was made out to a person with a "different" first name!, and they refused to change it, but they sure were fast enough to grab my "credit card"!!!. I then asked Ford, Mercury division(1-800) number , if there was any way to recoup any of my money, as I am a 83 yr. Old senior, on social security, and they told me they would contact the "service manager, he in turn was to contact the "area rep, yesterday, I was told, point blank,"forget it"!!! I have owned fords & Mercury's all my life, my 1st car was a 1937 Ford convertible, but after this type of treatment, I never again will buy any of fords or Mercury cars!.

I just paid $700. 00 to replace a broken front spring that punctured (exploded) the inside sidewall of my tire in two places. . . While my car was parked at my office. I feel very fortunate to have not been driving the car at the time of the spring failure. I can only image the potential damage to my car, myself and others nearby if this spring had failed when the car was being driven. I strongly feel this spring failure is not a typical owner maintenance cost. It is clearly a manufacturer/part failure and I requested the cost of this repair to be paid by the manufacturer. Additionally, I strongly recommended the manufacturer consider a recall of this part for the safety of its customers. Ford motor company responded only that the car is out of warranty. The representative for Ford stated this part failure was a owner maintenance issue not a safety concern. I strongly disagree. Please respond.

The car was sitting in the driveway. The front driverside coil spring broke without warning and punctured the tire causing a blowout. The car could not be moved nor could the tire be removed since it was impailed on the coil spring. If this had happened while driving at highway speeds, it could have caused as serious acident and injuries.

While driving 30 mph the front driver side coil spring broke. As a result, front end collapsed.

My 2000 Mercury Sable LS premium blew out the left front tire. At the moment I put the car in reverse to exit my driveway. My husband proceeded to remove the flat tire and install the Mini-spare when he discovered the suspension strut coil spring had broken and penetrated the tire sidewall. I had the car towed to our Mercury dealer in essex, vermont where new struts/coil springs were installed plus a new tire. This spring failure could have had fatal consequences if it would have happened at highway speeds. The coil spring was obviously defective due to a manufacturing/design flaw.

While turning into the driveway driver's side of the vehicle dropped. After towing the vehicle to a mechanic consumer discovered that the left side coil springs broke.

Vehicle was parked in the driveway consumer heard a noise. Upon inspection the consumer noticed that driver's side front coil spring broke in two. The broken coil spring penetrated the tire which caused it to go flat.

Front left spring snapped on car whil;e driving.

While driving at a slow rate of speed the driver side coil spring broke, causing the front end of the car to drop onto the road surface. The spring rubbed the inside of the left front tire. The car needed to be towed since it was undrivable.

While driving 25 mph left front coil spring failed, causing left front tire to puncture. Vehicle was unable to move. Vehicle was towed to dealer for analysis, and mechanic determined that the struts and coil springs needed to be replaced due to worn out parts.

The owner requested a full refund for replacement of the broken spring and the damage to the suspension and tires. The tire was ripped in almost a complete circle. Recall# 04v332000.

Consumer feels that 2000 Mercury Sable had a defective part. The consumer did not specify what part(s) was defective. The left front spring had broken. This caused the front tire to be cut completely around the rim.

While driving the front left (driver side) coil spring snapped and punctured the left tire. The dealer was notified.

Front driver side suspension coil spring broke at 49,000 miles. Tip of failed spring punctured tire side wall. Fortunately the car was parked at the time. Vehicle could not be operated due to coil spring interference with wheel well path of replacement tire.

The front spring broke. The dealer stated parts were not available, due to a nation wide back order.

Request for reimbursement for service on coil spring. The consumer's vehicle shook when braking. The dealer replaced the rear coil spring along with the front pads and rotors. The consumer later reviewed an article that appeared in the local paper which outlined recalls on 1999, 2000 and 2001 Ford taurus and Sable sedans front coil spring recall. The consumer would like to be reimbursed for the repairs already made to his vehicle prior to this recall.