Equipment Problems of Mini Cooper Countryman

On the evening of March 4th at approximately 6:15 my 2012 Mini cooper s all 4 burst into flames. The car was parked in front of my building for 6 days (we don't use the car very much) in front of my building when the all of a sudden the head lights started flashing followed by the car cabin filling with grey smoke then followed by black smoke then there was a flash (spark?) and the entire cabin the became engulfed in flames. All of this has been captured by our building security camera. I reported the incident the following day to Mini/BMW customer care. I've been sharing emails with thomas lula who is investigating the "thermal event".

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Timing chain failure which caused engine shut down. This is a known problem with other models. It was not recalled but BMW lost a class action lawsuit for the same problem in the same car, different years. They have not updated or repaired the issue. Very expensive repair.

The vehicle starts intermittently. The immobilizer of the vehicle does not detect the presence of they key fob in the slot and therefore wont start the vehicle. These events happen intermittently. One instance was in a gasoline station. I stop the engine and refueled. When it was over I couldnt get the car to start because ther was no response from the car. I tried to insert/eject the key fob in its slot and after counteless and more than thirty minutes was able to get it started. One time , I went grocery shoppping and when I was done when back to the car and it wouldn't start. Knowing that this has been happening , I did the insert/eject of key fob in its slot countless number of times. I did this for over an hour before I got a response from the car and get it started. My wife is afraid to drive this car because she may get stuck in the middle of nowhere. If there is a medical emergency and this is the only car available, it would be better off to just wait for the ambulance than attempt to bring the person needing medical attention to the hospital in this car because you may get stuck in the middle of nowhere. Any road trip that will get you 100 miles away from your place or driving at night is a safety risk because you may run out of fuel and refuel at a remote gasoline station but then you cant get the car to start again.

Even after an oil change,in about two or three weeks, I have to add oil to my car, usually about 2 quarts. The check oil symbol illuminates often, my oil level is almost always showing extremely low on the dip stick. I was told by the dealer that my car does not have any leaks and that Mini coopers just burn a lot of oil and this is normal. However, I feel that having to add oil to my car every two or 3 weeks is not normal.

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While driving east on interstate 40, I was approximately 50 miles east of asheville, nc when I heard a very loud boom that sounded like a gun shot. It then sounded as if a window were open and I could feel outside air, then I soon discovered a large hole in my sunroof.

Our 2013 Minicooper countryman s all 4 with 30,400 miles on, was caught on fire on noverber-11-2017 in dedham MA. The car was parked in a garage while the engine was turned off. Car did not indicate any warnings and we didn't observe anything out of ordinary. Fire was put in check by sprinklers in the garage and dedham city fire department had to put the garage on lock down until they turn off the fire and the garage was safe to enter. The 3 storied office building was given a holiday as they couldn't stay in the building due to smoke smell. We have our baby car seat and few other belongings in the car, but all of them were damaged in the fire. We have informed the car dealership that sold this car to us and the Mini customer relations department, but both of them didn't share our concern for safety. We wish the NHTSA would consider this matter seriously as it could happen to other Minis. Thank you.

In Aug/sept 2016 the engine light in the Mini came on and I decided to get the car scanned and the results were the same as the ones made by autozone store 1854 report id 185416102016054 showing code p0599 also reconfirmed by napa and advance auto which not provided report but verbally the same issues with water pump/thermostat/heater control circuit with the possibility of overheating and possibility of fire. Looking at free vehucle report 2/2/17 states a recall from 01/11/2012 NHTSA campaign 12v008000 wich states the same listed in error p0599 the problem presented on my vehicle reason I stopped driving it avoiding any possibility of fire or casualty to myself or family members. I called BMW and they mentioned my behicle was past the warranty and they can not honor any repairs from this fault listed in the recall and direction given on the NHTSA report. Finally tired of politc I decided to perform repair and I was charged $469. 99 as stated in invoice 1mcs186357 for customer 90898 on 2/10/2017 Mini dealer alexandria virginia this is the same vehicle listed on complaint 10971106 panoramic sunroof which I am being charged for recalled items. Please request refund for any expenditures paid to Mini dealerships because I have to pay in order to remove my vehicle from premises or being towed out of store.

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On July 20, 2016 when we questioned repair costs covered by our 2011 Mini maintenance program upgrade agreement, the sharpe collection Mini dealership in grand rapids michigan was unable to provide a paper copy of the agreement. Nor did they subsequently email it to us as requested. In addition, we requested the same documentation on the Mini USA website at Miniusa. Com and it was not forthcoming after several weeks. It is our understanding that the dealership by law must keep all paperwork of this nature available to clients for 7 years.

We were driving around 70 mph in the hov lane of our highway with our dog in the back seat. A sudden explosive noise (sounded like gunfire) and the rear sunroof exploded all over our dog and rear seat.

From the very beginning, I have had difficulty with my 2012 countryman all4 s clutch. The car simply will not go up hills. Living in the mountain west, this is a big problem. I have been in multiple situations where the car will not engage, resulting in stalling and a burning clutch. I've had to stop and motion for people to go around me to avoid rolling back into them. I took it in twice shortly after purchasing and was told there was nothing wrong with the car. Not surprisingly, at 9,500 miles, my clutch completely burned out 200 miles from home. At first, Mini said my warranty would not cover and tried to charge me ~$3,000, but after complaining, they agreed to cover 75%. They told me the new clutch is upgraded/improved; however, I still have the same issues on hills and have to avoid them, or take our other car if driving into the mountains. This is a well-known problem with these cars as cited on multiple auto review sites. I recently asked Mini to buy-back my countryman because of all of the clutch problems, and because it's too dangerous to drive anywhere there is a hill (even a small one). The answer was simply "no". I am frustrated and fed up with the lack of concern by Mini. . . They know this is a problem and are doing nothing to rectify the situation. I cannot keep this car, but certainly do not want to sell to an unsuspecting individual.