Steering Failed Problems of Mini Cooper Countryman

I purchased the 2012 Mini new and took delivery 12/20/2013. The first issue involved the seat belt warning light and alarm. After driving the car for about 10 minutes the fasten seat belt warning light came on along with the audible alarm. The seat belt was securely fastened, I had no passengers and there was nothing on the passenger seat. I pulled over again, turned the engine off, took the key out of the ignition, and unfastened the seat belt. After 5 minutes I fastened the seat belt and restarted the car. The warning resumed immediately and continued for the entire 1 hour drive home. I called the service department. The service manager dismissed my concern and insisted there must be a heavy purse or grocery bag on the seat. This issue continues. The 2nd problem was steering failure. One morning I was unable to turn the wheels to leave my driveway. The car was running. I turned the engine off, waited a few minutes and tried again. I called the service department and reported the problem. The service manager said he had spoken to his "top mechanics" and none of them could think of a single thing that would cause the problem. He insisted it was driver error: I had stalled the car, the parking brake was on, or there was something under the car preventing the wheels from turning. No, no and no. The issue apparently fixed itself later that day. I brought the car in for a check of these problems. The scan indicated a faulty power steering module. The foreman of the service dept told me this was a frequent problem in the 2011 models. They said there was nothing wrong with the seat belt system. The problem persists to this day intermittently. The last time I spoke to the service manager he told me to take a photo of the information display the next time it happened to "prove that the car is running when the warning light comes on" - he wants to see the speedometer.

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The contact owns a 2011 Mini Cooper Countryman. The contact stated that while parking, the steering wheel seized and became difficult to move. The vehicle was towed to the dealer where the main computer was reprogrammed to remedy the steering system failure. Months later, the steering system failure recurred accompanied by a burning odor. The contact took the vehicle to the dealer, who reprogrammed the system but was not able to remedy the issue. The dealer also installed an eps computer patch. The failure mileage was 15,800. . . . Updated 01-10-14 the consumer stated Mini USA was aware of the steering problem failure occurring in 2011 Mini Cooper Countryman's. They have failed to provided her information on exactly what they know is failing in the steering system or the bulletin that have on the steering issue. The dealer worked on the vehicle, and they believed the problem was resolved. The consumer stated the vehicle was taken to the dealer numerous times, for different things. The mirrors were not operating properly, the clutch failed twice, two steering failures, and the re-programming of the computer, several times. Updated 01/15/14.

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